Originally Posted by ankush1245

Dear Authorities,
This complaint is regarding to issuing of bills after discussion of disconnecting the tata photon no.9211795547.

Initially we bought tata photon from market, as written internet speed will be 3.1 MBPS but actually they did not fulfill their promise, their speed is 10-100KBPS in working hours, when callng they say they can oy promise for 256 kbps only but that is no coming, so i requested them to disconnect it, but they did not do it, as they say they dont have facility to disconnect it on phone.

Then after some days i again called them to disconnect it but this time, now they are saying if i clear my dues then they will disconnect on phone.
then i forget then, and decided not to pay bill that is the last option for me.
then after two bills dues , their executives harrasing me (calling me again & again many times in a day), after that i decided to pay bill but only after NOC,
On 04/11/2011 their executive visited my home & take cheque f dues an gave me a letter of full and final sttlement of payment where they excutive said that now the device is disconnected permanently and if we want to use it, we have to request them to switch it again.

Now after 42 days i received one more bill and now on call again they said i have to pay bill.
Again after some days they are going to harass me.

This all only happens because they sell 3.1Mbps speed product and their actual maximum speed is 10-100 Kbps only and sometimes lesser then 10 KBps also.

Regards
Ankush Goel
Ph; 981138894

Dear Mr. Ankush Goel,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 290592461. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

[QUOTE=Tata Indicom Customercare;191857]

Dear Mr. Ankush Goel,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 290592461. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.


Dear Mr. Ankush Goel,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that as per vide docket number 290592461 your complaint regarding cancellation and rental charged has been resolved and further we would like to inform you that as per our records your Tata photon connection has been disconnected on 23-Dec-2011.

However we request you to kindly check your Tata Indicom connection.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.