Originally Posted by raviprakash822

Hello Sir/Madam,
MY NO IS 9241049685
I have bought new tata photon plus connection 3 DAYS back.
Tata Photon team promised me that i will get speed of upto 3.1 mbps and will get average speed of 512 Kbps. But i am getting speed upto 10-20 kbps download speed during all day from 8 A.M to 11 P.M. Only after 11 P.M. i get speed upto 15-30 kbps. This is the problem i am facing from day one. I registered a complaint regarding it and tata executive told me that i will be able to get good speed after some days they have some issues in my area i.e B.H.E.L MYSORE ROAD ,BANGALORE
I want my money refunded back so that i can take any other broadband connection.
Kindly provide me the necessary help to get my money back

Awaiting for your valuable help.

Dear Mr. Ravi Prakash,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your alternate contact number and e-mail id, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

ravi_prakash822@yahoo.com this my email id .9035181730

Hello Sir/Madam,
MY NO IS 9241049685
I have bought new tata photon plus connection 13 DAYS back.
Tata Photon team promised me that i will get speed of upto 3.1 mbps and will get average speed of 512 Kbps. But i am getting speed upto 10-20 kbps download speed during all day from 8 A.M to 11 P.M. Only after 11 P.M. i get speed upto 15-30 kbps. This is the problem i am facing from day one. I registered a complaint regarding it and tata executive told me that i will be able to get good speed after some days they have some issues in my area i.e B.H.E.L MYSORE ROAD ,BANGALORE from 3 days tata photon plus disconnected it s showing 678, 721 etc.. errors my no is 9035181730, email id-ravi_prakash822@yahoo.com
I want my money refunded back so that i can take any other broadband connection.
Kindly provide me the necessary help to get my money back

Awaiting for your valuable help.

Originally Posted by raviprakash822

Hello Sir/Madam,
MY NO IS 9241049685
I have bought new tata photon plus connection 13 DAYS back.
Tata Photon team promised me that i will get speed of upto 3.1 mbps and will get average speed of 512 Kbps. But i am getting speed upto 10-20 kbps download speed during all day from 8 A.M to 11 P.M. Only after 11 P.M. i get speed upto 15-30 kbps. This is the problem i am facing from day one. I registered a complaint regarding it and tata executive told me that i will be able to get good speed after some days they have some issues in my area i.e B.H.E.L MYSORE ROAD ,BANGALORE from 3 days tata photon plus disconnected it s showing 678, 721 etc.. errors my no is 9035181730, email id-ravi_prakash822@yahoo.com
I want my money refunded back so that i can take any other broadband connection.
Kindly provide me the necessary help to get my money back

Awaiting for your valuable help.

Dear Mr. Ravi,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0752013007. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.