I was using airtel broadband services with 6 months subscription(Jan 2011 to June 2011. land line number 07940024516). In the month of June 2011, the subscription was due for renewal.
Before that, in the month of may 2011 I received call from customer care - Airtel for the renewal of the 6 months broadband plan. I requested them to change the plan to monthly subscription plan 999.

Schema of Events

May 2011
The scheme was not changed and I received a mail for 6 months plan demanding Rs. 5577 on 28th May 2011.
On the same day i wrote a mail to ebill@airtel.in AND RECEIVED NO REVERT
I FORWARDED the same mail to the nodal office of airtel on 31^st May 2011 AND RECEIVED NO REVERT(Mail Attached)
June 2011
I FORWARDED the same mail to the nodal office of airtel on 9^th June 2011 AND RECEIVED NO REVERT (Mail attached)
I FORWARDED the same mail to the nodal office of airtel on 30^th June 2011 AND RECEIVED
REVERT CONFIRMING THE SCHEME CHANGE(Mail attached).
July 2011
I RECEIVE AN SMS from airtel stating that if I don’t clear the dues as per the old scheme, the services will be discontinued.
I RESPOND to the sms on mail to the nodal office once again reminding them about the scheme change on 19^th July 2011 AND RECEIVED NO REVERT (Mail attached)
THE SERVICES ARE DISCONTINUED
I RECEIVE A RECOVERY OF DUES PHONE CALL FROM SAI SETTERS and I forward them the chain mails for the same.
Aug, Sept, Oct 2011
I RECEIVE VARIOUS RECOVERY OF DUES PHONE CALLS
Nov 2011
I RECEIVE CALL FROM DELHI POLICE STATION that a case is registered against my name and in case I don’t deposit Rs. 9320 against my account, I will be ARRESTED.

I am forced to make the payment ON 10 NOV 2011.


Emails:



> On Sat, May 28, 2011 at 9:35 AM, wrote:
>> Dear Customer,
>>
>> Please find attached your Airtel Bill for,
>>
>> Airtel Number: 07940024516_mh
>> Bill Number: 486101920
>> Bill Period: 26/04/2011 to 25/05/2011
>>
>> Please save it for your future reference. You need Acrobat Reader
>> installed on your computer to view this bill.
>>
>>
--------------------------------------------------------------------------------
------------------------
>>
>> Your Airtel e-bill is protected by an unique password, which is your
>> account number. Alternatively, you can also open your e-bill by using the
>> 8 character password, which is first 3 letters of your name followed by
>> last 5 digits of your registered alternate mobile number.The password is
>> case sensitive (lowercase).
>




On 5/31/11, Navdeep Saraogi wrote:
> hi,
>
>
> i have requested for the scheme change on this.
> please look into it.
> i want to migrate to the 999 scheme which i have also confirmed on the
> phone call received from the customer care.
> please change the scheme as per the request.
> Note: will not b able to make the payment if any, due to the error on ur
> part.
>
> Regards,
>





Subject: Re: Your Airtel Bill, For Airtel Number 07940024516_mh
Date: 09/06/2011 12:06:39 AM
From: navdeep.rsgbl@gmail.com
To: nodal.west@airtel.in
Message body:
hi,

i am yet to receive any mail confirming the scheme change.

Navdeep



Hi,

I have not received any revert form your side. however, i have
received one more bill. please attend to it ASAP or i will not be
liable for any bills whatsoever.

Regards,

Navdeep







On Thu, Jun 30, 2011 at 6:24 PM, wrote:
> Dear Mr. Saraogi,
>
> Thank you for writing to airtel telemedia services and giving us an
> opportunity to assist you.
>
> This is in reference to your email on 30/06/2011 to our Nodal office
> regarding services related to your airtel account number 15292412.
>
> We would like to confirm that your request for scheme change has been
> processed vide reference number 932866. Currently you are in Airtel -
> Special 999 (1Mbps/256Kbps) Plan.
>
> It is our privilege to have you as our valued customer and would like to
> thank you for your continued patronage. We look forward to a very warm and
> fruitful association with you.
>
> Please do write in for any further assistance.
>
>
> Warm Regards,
> Ritika Sinha
> Nodal Office


Date: 19/07/2011 02:47:54 AM
From: navdeep.rsgbl@gmail.com
To: nodal.west@airtel.in
Message body:
Hi,

I dont understand how you have written a mail confirming the scehme
change when the local office is harassing me for the old scheme.
I have received a sms mentioning the servicves will be stopped from 22nd July.
If so happens, will call for legal actions.

Regards,





Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc4840414|]
1 message

---

nodal.west@airtel.in <nodal.west@airtel.in>	Tue, Jul 19, 2011 at 1:12 PM
To: navdeep.rsgbl@gmail.com
Dear Mr. Saraogi, Thank you for writing to airtel telemedia services and giving us an opportunity to assist you. This is in reference to your email to our nodal office of your airtel account number 15292412. We sincerely apologize for the inconvenience caused to you. In order to serve you better, we are upgrading our systems. We would be unable to provide your account related details from 9th July to 19th July. We request you to kindly reach us post 19th July. We regret the inconvenience caused. Please do write in for any further assistance. Assuring you the best of services. Warm Regards, Poonam Verma Nodal Office

Dear airtel customer,

Thank you for writing to our Nodal Officer.

We are working towards the resolution of your complaint, kindly allow us 72 hours to respond to you.

Please note -We are upgrading our system from 9th July to 22ndJuly, 2011. During this period, there will be a delay in resolution. We regret the inconvenience caused.

Regards
Nodal Officer




Regards,

CA Navdeep Saraogi
Manager - IndusInd Bank Limited