This is a discussion on Tikona Internet Provider Complaint within the Internet Services forums, part of the Technology category; Hi Sir, I have tikona internet connection and i have applied for WI-FI and I got that but its getting ...
Junior Member
Tikona Internet Provider Complaint Hi Sir,
I have tikona internet connection and i have applied for WI-FI and I got that but its getting faulty after every month. I have logged the complaint for faulty WF-FI router on 27th Sept and i got call once from there side on 1st october that the guy will come in a day but after that no response yet also in current month they have charged me Rs. 75 for WI-FI router but it was not working for almost the whole month, so I guess I should be charged for that.
This is the worse service i have seen in my life. I am complaining 2nd time on this forum for the same issue. I think Tikona Internet Service never takes there customers seriously and they just call for taking bill money that also after the due date so that they can extract more money from customer in face of late fees.
Even the agents which comes to place for new connection explaination tells that "you will be getting WI-Fi free of cost to use if you use this XUNLTD1399 plan" but in bill tikona people charges you and says there wasnt any scheme.
Below are my tikina Account details:
Subscriber ID: 1104112951
Subscriber Name: Shrenik Sancheti
Subscriber Contact details: 8600885559
Complaint ID: 1-1967933080
Can you please look into this.
Thanks and Regards,
Shrneik Sancheti
Senior Member
Hi
We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.
Regards
Tikona Services.
Senior Member
We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.Our field engineer visited at your place on 26/10/2011 issue is resolved.There is heavy usage from your ID, on 3 nov the usage is upto 2 GB. Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.
Regards
Tikona Services
Junior Member
Hi,
I was able to use the WIFI services with his own router but suddenly was unable to do so. When checked with the technical team he was told that WIFI is chargeable. Customer was irate as said that its his own router then why shud he pay the charges. Also he infm that the sales exec had given him commitment that the wifi will not be charged.
Resolution: Nilesh has tried to take the technical team online but was unable to do so. Hence, he had escalated the matter to them. Also kept proper follow-up & called the cust back as promised to him. Customer is now able to login through his own Router.
Thanks. Thanks a lot. I really appreciate it.
Junior Member
I have called so many time in Tikona call centre but none has understood my problem in such better way then him. This person has understand my problem and solved my problem with resolution .He is very genuine person. This person is working very good and doing his job smartly. Request you to appreciate him and promote him. This person has taken my follow-up and he gave me call back and solved my problem. He is very much dedicated to his work. Request you to tell HR to keep this person as Role model and recruit Agents.
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