Originally Posted by saagarsalunkhe

Dear Sir/ Madam,

I have recently brought a new Idea Netsetter connection No.: 8108600231 from Idea dealer CELLTONE, Mahim on 13^th October 2011. My connections was activated on 13^th Evening on payment of Rs. 2000/- & a promise that verification will be conducted on 14^th or 15^th October 2011. But till date no one turned up for the verification Hence my connection has been deactivated. On enquiry with dealer about disconnection, I have come to know that verification person have faced difficulties to find my residence.

One of Idea verification executive called from Idea No.: 7738166452 saying that he has reached to wrong place & finding difficulties in locating the address. When I tried to explain the address to which he refused to listen and said he will not do the verification as short address on Electricity Bill. He arrogantly challenged me to complain to his seniors saying “Do whatever you want but I will not do your verification”. And started arguing, using abusive languages. In fact he even refuse to listen to Dealer representative who tried to convey the facts.

I have made a complaint to Idea Business Head of our Mumbai circle Mr. Ali Battiwala & Roshan Suvarna in response of which Idea representative Mr. Shailesh have called up from 8108042160 asked me to keep all documents ready for verification. But no one turned up for verification. When I tried to contact Mr. Ali (9702004499) & Mr. Shailesh (8108042160), both are disconnecting call giving fake reason of being in meeting for entire day. As this has past over a week now and no one is responding.

I have realized that Idea has a pathetic customer service and no problem solving concerns.

You are requested get me my money back from such pathetic service provider.

Let me know if I need to provide [COLOR=#009900 !important]more details[/COLOR], you can contact me at saagarsalunkhe@gmail.com or 9664380003

Thanks.

Sagar Salunkhe

Dear Sir,

We sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future. Your feedback for customer care has been taken and will be shared with the concern team.

Regards,
Ideacellular

Dear Sir/Madam,
I am working for a FMC & recently i have been transfered to surendranagar in Gujrat from Goa, I have purchased Idea net setter from goa & recently After coming to gujrat i was still using but now it is not working as it is not getting plugged in The Plug in arrow is not appearing on screen, during i had official tour to goa last month, There i have shown this to the out let were i had purchased they have checked & found the same reason but said they have no senior executive on place so cannot be addressed this issue since then i had visited twice & even called to cust care as they have told it can be replaced or repaired any where in india, This teleconference with cust care executive i have recorded it in my hand set, My net setter is still in warrenty period. Pl take necessary action to avoid it's expiry or else i will have to lodge complaint in consumer forum.
net setter no-9767078411 Date of purchase-17/05/2011 Place of Purchase
Pl reply on my personal mail ID- rajesh_surekar@rediffmail,com
Office- SUREKAR,RAJESH,GURGAON,TECH
Contact No-08980605562
Kindly guide to get repaired or replace.
Thanks
Rajesh,S,Surekar

Originally Posted by Unregistered

Dear Sir/Madam,
I am working for a FMC & recently i have been transfered to surendranagar in Gujrat from Goa, I have purchased Idea net setter from goa & recently After coming to gujrat i was still using but now it is not working as it is not getting plugged in The Plug in arrow is not appearing on screen, during i had official tour to goa last month, There i have shown this to the out let were i had purchased they have checked & found the same reason but said they have no senior executive on place so cannot be addressed this issue since then i had visited twice & even called to cust care as they have told it can be replaced or repaired any where in india, This teleconference with cust care executive i have recorded it in my hand set, My net setter is still in warrenty period. Pl take necessary action to avoid it's expiry or else i will have to lodge complaint in consumer forum.
net setter no-9767078411 Date of purchase-17/05/2011 Place of Purchase
Pl reply on my personal mail ID- rajesh_surekar@rediffmail,com
Office- SUREKAR,RAJESH,GURGAON,TECH
Contact No-08980605562
Kindly guide to get repaired or replace.
Thanks
Rajesh,S,Surekar

Dear Sir,

We tried to call you but the contact could not be established. Kindly confirm your alternate contact number so that the concern can be resolved to the best of your satisfaction.

Regards,
Ideacellular