I had been to your Reliance Web World office in Mathikere, Bangalore in late May/early June and spoke to Mr.Avik and asked him to disconnect my connection. He said that rather than disconnect, he could provide me a retention plan of 3gb at Rs.500 per month. I told him to then change the plan for the same.

However, I received a bill of 1000+ for two consecutive months even after that. I received innumerable number of calls from Reliance, once even from Avik himself (there were other guys such as Gangadhar from the Reliance Web World in Yeswantpur, Bangalore) to pay my bills. I patiently responded each time explaining that I am ready to pay the amount should my bill be changed as per the request. For a few calls which I got in August, I directly requested them to terminate my connection. However, I received a letter in September stating that my connection has been terminated and that I need to pay a whopping amount of Rs.2594.

I didn't pay heed to this, however, a couple of weeks ago, Vinod (from Reliance Bannerghatta) called me and said that he intends to file a legal case against me. I tried reaching across to the number that Reliance provides as a contact person (Mr.Aravind/Mr.Biju) but someone answered and redirected me to Mr.Nagaraj Shetty. When I reasoned out, he said that he would offer me a gracious waiver of Rs.400 and that I still need to pay close to 2100. He specifically mentioned that there are no such plans as retention plans and that I was misguided.

I again received a call on October 10th from Mr.Vinod who said that he would have to file a legal case against should I not respond. I spoke to Nagaraj Shetty but he too could not offer any assistance. I tried reaching Aravind's number all through 10th and 11th, but received no response.

I walked into your store in Indiranagar yesterday and spoke to them about the retention plan. They neatly detailed the whole plan as

Rs.500 for 3GB
Rs.650 for 3GB during day and 10GB at night.

They wrote down the plan for me in detail, gave me the regular pamphlet and told me to compare the prices. I took the proofs, paid my bill of 2594 and informed the store manager, Mr.Raju that I intend to file a case in the consumer court. I informed him to speak to his senior authorities. I wrote a mail to Nagaraj Shetty regarding the same, however, he hasn't bothered to respond yet.

This is thoroughly unprofessional behaviour on the name of Reliance, and to top it, I was constantly harassed to pay my bills rather than provide me the service I requested for. As far as your contacts are concerned, the lesser said, the better (I've called Aravind close to 40 times the last week, but never got a response. Either the cell phone is switched off, or intentionally cut even though it would have been busy a minute ago).

I don't intend to threaten the way Reliance Customer Care did (am surprised that its called as Care), but I intend to blog and inform my organization and all my colleagues to not prefer Reliance services detailing the problems that I've had to face with your service. I am a respected individual in the society, however, I've been misguided and forced to pay up for a service that I didn't prefer to have.

I spoke to the Consumer Court officials last Saturday, and they said that I should just try to pursue once again before filing a case. In case I don't get the response, they said that they would gladly assist me in filing a case against Reliance.

Reliance touches the limits of mismanagement. I am sure to let everyone I know the great "customer care" they provide.