Reliance NetConnect+ number: 9326551145, 9372351473

This is to bring to your notice the poor service and customer-harassment by Reliance NetConnect+.

Details:

I (Sahil Garg) and my associate (Shardool Gore) purchased Reliance NetConnect+ (post-paid) apiece.
At the tie of purchase, the dealer promised and assured me that we need to give Rs 1800 each and we will get 5GB data download at 3.1Mbps and thereafter at 144kbps every month (unlimited) under 3 months combo-plan. That means, we were supposed to pay Rs 1800 each as one time charges which will be valid for 3 months as per the plan.

Now, after 1 month of purchase, the connection was debarred and we called up Reliance Customer care only to be told that our plan is monthly plan and you need to pay the monthly bill. I called up Biswaranjan and Sohanali and enquired about the same and after repeated complaints to them they paid my first monthly bill and assured me that my plan will be shifted to 3 months combo-plan. Also, they confessed that it's a mistake on their end and will shift my plan to 3-months combo plan as was promised at the time of purchase.
After 20 days again our number was debarred and now they not paying any head to our complaints.
We were middle of our work and had so much trouble to perform our work. I missed my video conference and suffered losses in business. Who will make-up for that? We feel cheated and want that the concerned person be dealt accordingly by Reliance authorities and also seek reimbursement by Reliance Communication. Reliance should definitely do the needful to reimpose customer's faith in Reliance services. Seeking fast resolution!
Contact details: Sahil Garg (sahil2313@gmail.com), Shardool Gore (shardool.gore@gmail.com)

Place of Purchase: Akshata Communications (Rahul Chambers, Opp. Indian Oil Petrol Pump, Karve Road, Pune- 411004. Ph: 020-32929251).
Name of the dealer: Biswaranjan: 9326633509, Sohanali: 9371644314
Date of purchase: 26 March, 2012
Invoice Number: 170

Originally Posted by sarathi

My email id is sarathis89@gmail.com please make away and help me soon

Dear Customer,


We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternet number if issue still persist.


Regards,


RCOMcare

Originally Posted by GeethaVarghese

Reliance Netconnect number - 9349634475
I have been using reliance netconnect from November 2011. On March 10^th 2012 I had renewed my netconnect plan which was for 3 months paying Rs 1103/- at the Palarivattom Cochin Branch. They had collected proofs, photographs saying that they had to start the service as a whole. Few weeks back I got messages and calls asking me to pay Rs 563.74/- or they would disconnect the connection. I had gone to the reliance store and filed a complaint, Complaint Number - and they said that the offer plan was not registered and that they would get back to me after 2 days. I have been walking in and out of the store since 3 weeks now and finally my net connection is disconnected without any mistake from my side. Is this the service provided to the customers?
I request you to look into this matter as soon as possible and find a solution for the same.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Originally Posted by Unregistered

dear sir,

i beg to say that i'm your recent customer of reliance data card no. 9315312430. i migrate my prepaid connection into postpaid on 18.5.2012 from shri gopal ji distributor situated in palwal. Due to this migration speed of internet slow 230.4kbps as compare to 3.1mbps.They don't take any action in this manner. Please sir take necessary action solve this problem. i'm very thankful to you.

Thanking You,
Your reliable customer

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by Unregistered

I am a frustrated customer of your famed Reliance telecomm and this is my last ditch effort to see if an elevation at your level works.

At the outset, I convey my regret that for such a simple complaint, I am constrained to address my issue at your level.

Below mentioned is the brief detail of the entire case history :

In the recent past I've subscribed for the data card : 8595491893. From the day one, I've been facing problems with the services. Initially I could not installed the connection as it used to flash the MSG "remote server not working" and I took 15 days and three visits to restore the connectivity. It worked only for three good days and again started giving errors on authentication. I spoke to so many guys at help line that I can tell you who is absent today.

And to give you the history, I have also painstakingly withstood your customer care line inaction, wasting my hours together of time, as if, customers' time costs no money. The word 'apology' was meaninglessly uttered by every other executive of your company and hence, carry no meaning. You use the word 'apology' only as a mask to cover up the game your executives play with customers.Would your apology uncover and reverse the mental agony, the feeling of being cheated, harassment, disappointment, depression etc., I have undergone at your ruthless and insensitive hand. In fact, the word 'apology' for your lips sounds like heaping insults and hurling abuses on me. To my astonishment every time I've to narrate the entire story to every one. Don't you keep the log for interactions ?????

Why the AV is negative ?? I've given all the required documents and have attended the physical and phone verifications. My simple request is to restore the connectivity with immed. effect and equitably compensate for the time lost over phone and chasing your deficient services.

Sorry for taking your valued time. The key message that I wanted to give was that your Customer Support is absolutely insensitive and end of the day, is not bothered even if there is a loss of customer. Beyond a point, the so called support staff at Reliance themselves does not know what is to be done next and requires the support of we customers' sympathy.

Sir, I trust that by ringing this mail at your level, you will make that difference otherwise honestly I'm thinking to get rid of data card if the services are so poor.

Look forward to your intervention and support.

Thanking you for your time.

Regards
Vikrant

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by Unregistered

Reliance NetConnect+ number: 9326551145, 9372351473

This is to bring to your notice the poor service and customer-harassment by Reliance NetConnect+.

Details:

I (Sahil Garg) and my associate (Shardool Gore) purchased Reliance NetConnect+ (post-paid) apiece.
At the tie of purchase, the dealer promised and assured me that we need to give Rs 1800 each and we will get 5GB data download at 3.1Mbps and thereafter at 144kbps every month (unlimited) under 3 months combo-plan. That means, we were supposed to pay Rs 1800 each as one time charges which will be valid for 3 months as per the plan.

Now, after 1 month of purchase, the connection was debarred and we called up Reliance Customer care only to be told that our plan is monthly plan and you need to pay the monthly bill. I called up Biswaranjan and Sohanali and enquired about the same and after repeated complaints to them they paid my first monthly bill and assured me that my plan will be shifted to 3 months combo-plan. Also, they confessed that it's a mistake on their end and will shift my plan to 3-months combo plan as was promised at the time of purchase.
After 20 days again our number was debarred and now they not paying any head to our complaints.
We were middle of our work and had so much trouble to perform our work. I missed my video conference and suffered losses in business. Who will make-up for that? We feel cheated and want that the concerned person be dealt accordingly by Reliance authorities and also seek reimbursement by Reliance Communication. Reliance should definitely do the needful to reimpose customer's faith in Reliance services. Seeking fast resolution!
Contact details: Sahil Garg (sahil2313@gmail.com), Shardool Gore (shardool.gore@gmail.com)

Place of Purchase: Akshata Communications (Rahul Chambers, Opp. Indian Oil Petrol Pump, Karve Road, Pune- 411004. Ph: 020-32929251).
Name of the dealer: Biswaranjan: 9326633509, Sohanali: 9371644314
Date of purchase: 26 March, 2012
Invoice Number: 170

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by Unregistered

Reliance NetConnect+ number: 9326551145, 9372351473

This is to bring to your notice the poor service and customer-harassment by Reliance NetConnect+.

Details:

I (Sahil Garg) and my associate (Shardool Gore) purchased Reliance NetConnect+ (post-paid) apiece.
At the tie of purchase, the dealer promised and assured me that we need to give Rs 1800 each and we will get 5GB data download at 3.1Mbps and thereafter at 144kbps every month (unlimited) under 3 months combo-plan. That means, we were supposed to pay Rs 1800 each as one time charges which will be valid for 3 months as per the plan.

Now, after 1 month of purchase, the connection was debarred and we called up Reliance Customer care only to be told that our plan is monthly plan and you need to pay the monthly bill. I called up Biswaranjan and Sohanali and enquired about the same and after repeated complaints to them they paid my first monthly bill and assured me that my plan will be shifted to 3 months combo-plan. Also, they confessed that it's a mistake on their end and will shift my plan to 3-months combo plan as was promised at the time of purchase.
After 20 days again our number was debarred and now they not paying any head to our complaints.
We were middle of our work and had so much trouble to perform our work. I missed my video conference and suffered losses in business. Who will make-up for that? We feel cheated and want that the concerned person be dealt accordingly by Reliance authorities and also seek reimbursement by Reliance Communication. Reliance should definitely do the needful to reimpose customer's faith in Reliance services. Seeking fast resolution!
Contact details: Sahil Garg (sahil2313@gmail.com), Shardool Gore (shardool.gore@gmail.com)

Place of Purchase: Akshata Communications (Rahul Chambers, Opp. Indian Oil Petrol Pump, Karve Road, Pune- 411004. Ph: 020-32929251).
Name of the dealer: Biswaranjan: 9326633509, Sohanali: 9371644314
Date of purchase: 26 March, 2012
Invoice Number: 170

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Hello,
My name is Chandrasekaran.R and my reliance net connect number is 9380305683.I lost my medem but paid my dues in full on 28 September 2011 before the due date.I informed Reliance about the loss vide my service request number 162651576 dated 28 september 2011.In the request letter I also asked them to deactivate my connection as I feared misuse of my modem if it falls on wrong hands.They gave the number of my request as 162651576.

My complaint is that they have not deactivated my account on 28 sep 2011 as requested by me but calling me to pay the bill pertaining to periods after 28 sep 2011 which is unfair.I hereby ask them to rectify the situation immediately.

Hi,
This is Praveen from Delhi city working in Gurgaon. I am using Reliance postpaid corporate netconnect+ connection (7428628155).
I purchased corporate reliance connection almost a year back (around March/April 2011) from the reliance executive who visited my company , Ericsson, Gurgaon. Dongle (Huawei make) came with a 1 year warranty.

In the initial 6 months the netconnect+ speed was very pathetic (~5-10 kbps) and was very less relative to promised speed (3.1 mbps).
However after tracing reliance customer care ppl & writing many complaints for 2-3 months netconnect+ speed improved to 30-40 kbps.
Now after completing 1 year, (warranty time finished), my dongle suddenly stopped working yesterday morning. My laptop was not even detecting Dongle. Then I checked with service center ppl in gurgaon sector 12 and got to know that my dongle is waste and can not be repaired.
They told me that they can replace it with Rs 840+taxes. Why should i take a replacement when in market it is available for 1100 bucks?

I cant understand that why reliance (SO BIG BRAND in INDIA) is making false promises to ppl like us and are charging customers.
If corporate customers are sold services like this then how a normal customer is treated.
Please can you help why my Huawei-reliance dongle stopped suddenly. What is the best way out pls?

Thanks
praveen
9899973084

Dear Sir/ Madam,

I bought Reliance netconnect+ data card (ZTE AC2737), MDN no: 9391823394 with three months advance rental service at the cost of Rs 2250/- from Mr Nageshwar Rao (mb: 9390812775) at Vizag on 26 May 12 giving all required proof of documents for residence and identity. The services were promptly activated after about and hour. However, speed was very slow for which i was intimated that my netconnect+ services were not activated. On 29 May 12, I left Vizag on my new appointment at Okha in Gujarat. On 30 May 12, netconnect+ services were activated. Unfortunately, okha port is not covered in Netconnect+ service area and therefore I got only limited speed that too only in Hybrid mode. This service too was stopped/ deactivated on 03 Jun 12 i.e. after three days of activation.

Reliance Customer Care (1800 3000 5555) was called in to restore services to which I was told that my Residence Address in Vizag is not verified and therefore services are terminated and to activate same I need to visit nearest Reliance Web World and re-submit my address proof. Nearest Reliance Web world to Okha is approx 200 kms away from INS Dwarka in Jamnagar. I visited Reliance web world (Patalia Services, oppo Jolly Bunglow, Near Payal Travels, Summair Club Road, Jamnagar - 361001) on 07 Jun 12. However, Service Manager at that place refused to help me in any manner saying that I need to visit Reliance Web world at the place where I took Connection from i.e Visakhapatnam, Andhra Pradesh on the Eastern Coast.

Obviously, I cannot go to Visakhapatnam just to re-submit my address documents. I am a Naval Officer and frequent postings are inherent feature of this esteemed service. Following points that merits your attention are placed at seriatm: -

(a) It is understood that I have paid the service charges of Rs 2250/- to get Reliance netconnect+ data card services with three months advance rental in Vizag on 26 May 12. Same may be verified from Mr Vinod (9346112366) who is reliance technical head in Visakhapatnam.

(b) When identity of the customer is known and he, in person visits reliance web world then where stands a doubt to stop services for which company has already taken money.

(c) If at all, you cannot provide netconnect+ services to customer due to "xyz" reasons then you must refund the entire amount on receipt of supplied modem/ data card.

In view of the above, request take necessary action at your end to either activate my services while extending free rental service for the duration services were discontinued or refund my entire amount (Rs 2250) while guiding me where to submit the data card.

My Contact no is: 9687110445

An early response would be highly appreciated.

To,
reliance
iam having reliance 3g netsetter.the download speed is below 5kbps.i complained to the reliance.but no action is takened.please consider my complaint.
My servicing area is irinjalakuda.

Worst reliance customer care service I have faced ever. I am running into payment for closed accounts. communicated in mails many times and also over the phone call.... I hate reliance service. I will share my reliance experiance with all my coleagues and friends.

Hi,

This is regarding Reliance Data Card, #9371860411

I visited one your stores in Hyderabad, i.e. Madhapur. They have taken complaint on 16th April, #177362561. I paid all my outstanding about 1000+ Rupees and again gernated bill for the next month, I called to your tollfree number - talked to custmor executive - they said it got stopped for some reason - again raised compalint request #179251577 on 16th may, here I need to stress they didn't even communicate me through mail or phone how can i come to know it was in active mode.

Customer guys said we can't do anything you need to Pay again 617 Rupeess. So, I visited to store and paid money and executive said you will be not getting anymore bills from our side as it is deactivated.

Today, again I recieved bill. What kind of service is this -it is unbearable why should we pay without using the network. Please guide me what to take next step.

Originally Posted by Unregistered

dear sir,

i beg to say that i'm your recent customer of reliance data card no. 9315312430. i migrate my prepaid connection into postpaid on 18.5.2012 from shri gopal ji distributor situated in palwal. Due to this migration speed of internet slow 230.4kbps as compare to 3.1mbps.They don't take any action in this manner. Please sir take necessary action solve this problem. i'm very thankful to you.

Thanking You,
Your reliable customer

Dear Customer,


We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternet number if issue still persist.


Regards,


RCOMcare