Originally Posted by cahardik

Hi Sir,
I had recharged recently my mobile phone account for Rs 60 through the scheme: "Idea Special Offer: 60 mei 60 ka full talk time". However, when I only received an increase in balance of Rs 52.73, i.e the service tax charges were deducted. When I called Customer Care they said the offer was open only for limited consumers in Rajasthan.
When I asked them to connect me with higher authorities, I got a busy call, thrice! They said, in the third call, no higher authorities are available after 12 midnight.

Shouldn't you provide complete information when a message with a scheme is sent to the user???

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply us your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC108204 in the subject.

Regards,
IdeaCellular