Dear Sir/Madam,

I am a reliance broadband customer.

I got a connection a few months back and have been regularly paying my bill. A month back, a reliance broadband agent once visited us and told us about a new reliance plan and told us that we could opt for the new plan. I filled in a form and he left.

1) But instead of changing my plan, he gave me a new connection.
2) He did not request for the termination of my old connection, nor did he inform me that I have to get it terminated myself.
3) I eventually realized his blunder when I got TWO bills (one for the new connection and another for the old one!) I requested for termination of connection on 04-07-2009. But it took a long time for them to actually terminate it.(15-07-2009)
4) They kept the connection on for all those days and charged me for it - when I did not want it!

After I have sent a request for termination, why am I being charged for it? That is absolutely unacceptable. Besides, when i called up customer care, I was told that the connection has been terminated on 15-07-2009. But did not get a bill on pro-rata basis. I was charged for a period between 23-06-2009 to 22-07-2009.


The first time I got two bills, I paid them. But I have received them again this month. I should not be charged for the old connection since I had requested for its termination. Besides, the Reliance agent neither changed my plan, nor did he terminate my connection.

Also, I receive too many calls from different Reliance agents as well as from the company for bill payment. (4-5 calls per day!)

When I had taken my first connection, I was told that the installation was for free. But they took Rs 500 as deposit from me. Even after the connection termination, I have not received this money back.

Kindly advise. Also, please check Complaints Board site to find more complaints related to mine.

Thank you.