Originally Posted by Unregistered

My photon number is 9243525950.
I am facing this slow internet speed problem from past 2 month. I gave somany complaint and i got very lame answers. I don't know why these guys behaving for the customers problems.
Every time they will tell , this is due to some network issue and will be rectified by mid night.
Still the same problem every day.

I fed up with this network and So take back your device and pay me my amount.

-Prem

Dear Mr.Prem,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

My photon number is 9243525950.
I am facing this slow internet speed problem from past 2 month. I gave somany complaint and i got very lame answers. I don't know why these guys behaving for the customers problems.
Every time they will tell , this is due to some network issue and will be rectified by mid night.
Still the same problem every day.

I fed up with this network and So take back your device and pay me my amount.

-Prem

Dear Customer,

Greetings from Tata Indicom!

We would like to inform you that, network upgrading activity is under process in your area.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

For 1MBPS plan i am 3.4 KBPS download rate
I registered complaint so many times with no result. They are sending +2 student for network troubleshooting purpose even he dont know wat is ip Address.

If i called to customer care they are putting call on hold for more than 50 min.

i dont know wat to do because of these iresponsible team i am loosing business.

Regards
Shambhu NS
8904834123

Is it true that the main reason for not getting the proper network and internet speed is that the aircel is not using their own towers and for this he has to share he network with TATA gsm services?

Hello Sir/Madam,
MY NO IS 9241049685
I have bought new tata photon plus connection 3 DAYS back.
Tata Photon team promised me that i will get speed of upto 3.1 mbps and will get average speed of 512 Kbps. But i am getting speed upto 10-20 kbps download speed during all day from 8 A.M to 11 P.M. Only after 11 P.M. i get speed upto 15-30 kbps. This is the problem i am facing from day one. I registered a complaint regarding it and tata executive told me that i will be able to get good speed after some days they have some issues in my area i.e B.H.E.L MYSORE ROAD ,BANGALORE
I want my money refunded back so that i can take any other broadband connection.
Kindly provide me the necessary help to get my money back

Awaiting for your valuable help.

my tata photon number is 9241049685
from yesterday onwards its again disconnected .its 737 error ppp link ptotocol is terminated why its disconected its also cming very low speed
my phone number is 9035181730.
why its again and again its didconnecting

Originally Posted by raviprakash822

my tata photon number is 9241049685
from yesterday onwards its again disconnected .its 737 error ppp link ptotocol is terminated why its disconected its also cming very low speed
my phone number is 9035181730.
why its again and again its didconnecting

Dear Mr. Ravi Prakash,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0752023210. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by Tata Indicom Customercare

Dear Mr. Ravi Prakash,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0752023210. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Mr. Ravi Prakash,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that as per vide docket number PTC0752023210, our concern team tried to contact you on alternate number 9035181730 but unable to contact you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.