Hi,

Thank you for your most horrible customer service!

Already more than 52 Hours passed since I send my last mail at below, I have not received any reply from your office. Once I called up the customer care today morning around 11:00 AM, Mr.Aniket was unable to resolve any issue and once I asked to put his supervisor on line, he informed me hat they all are too busy and unable to talk to me. But he promised me that within 2 Hours I will receive a call from the supervisor.

Once I didn't receive any call from your customer care, I called up again around 3:00 PM. Now, Mr. Nikhil Patil came on line and with a very rude tone he asked me to mail the issue to this mail address only. I told him that my concern includes this issue also and ask him to put his supervisor on line. But he categorically denied to put any of them on line and informed me that they all are busy till now. Once I asked their name, he refused to provide me that also. Then I requested the name and phone no. of his manager. I was really shocked with his reply that he does not know any of his supervisors' or managers' names or telephone numbers and continuously told me for more than 30 minutes, that all of them were busy. This time he provided my one complaint no. (1-2002952781) and again promised me that within in next 2 hours I will receive a call from a supervisor.

I am really astonished with your customer support and the way your people are behaving on call. Not even their supervisors are at all bothering to talk to a customer or to make a curtsy call. Neither the executives are willing to give any details of their higher authority or the contact details of appellate authority.

As the day for paying the present monthly rental is within reach, I want that my case to be resolved at the earliest and then only I will make the payment for this bill. In case there is any delay from your end for resolving this issue, I will not be held responsible neither I will like to pay any fine for late payment of bill as I am raising this issue sine 09/10/2011. Moreover, I will not like any disconnection of the broadband service due to late payment in case the issue is not resolved at your end.

I will also like to say that another 2 hours passed since my last contact with your contact center, however, I have not received any call from anybody of Tikona. I am really feeling very disappointed for their such a horrible behavior.

I will like to receive a call/mail confirming the waver at the earliest so that I can peacefully pay the monthly rental and also use the Broadband service.

Thanking you,

Aloke Dey


----- Forwarded Message -----
From: aloke dey <aloke_dey2003@yahoo.com>
To: Customercare <customercare@tikona.in>; "customercare@tikona.in" <customercare@tikona.in>
Sent: Thursday, October 27, 2011 11:15 AM
Subject: Re: Waiving of Broadband charges - User ID: 1103696181

Hi Mr. Pratidnya,

Thank you for your reply along with the spreadsheet of my session history.

I will like to tell you that your analysis on this issue is simply horrible and non-professional. The reasons are given at below:

1. I have asked for the waiver on monthly rental only on the down period only (i.e. from 16/09/2011 to 06/10/2011), as this was clearly mentioned in my all earlier mails. You can check my mail of13/09/2011 (sent at 9:57 AM) for the request of shifting my Broad Band connection which clearly states that it is to be effect from 16/09/2011.

2. According to your data, you can clearly verify the MAC and IP addresses for the usage on 24/09/2011 and it's location. I believe that you can identify that it is not my MAC or IP addresses, so you can't claim that my Broadband connection was restored on that day. In reality, I did logged in through my ID from one of my friend's house (approx 3Km away from my home) to check my connection status and any information from your side. I believe that, log-in from someone else's connection is not states that my connection was restored at my new address.

3. According to your data, on 06/10/2011 and 07/10/2011, the broadband connection was used through my MAC and IP address. As your representative officially declared that the connection was restored on 08/10/2011, I did claimed the waiver till that time. In case you want to show that it was restored on 06/10/2011, then I will be happy to get the waiver till 06/10/2011 only.

4. Once called up your customer care, they preciously informed me that within 48 hours my connection was to be shifted and restored at my new address. So, the first request was send on 13/09/2011 so that within 16/09/2011 it will be restored in my new address. However, it took almost 21 days (according to your data from the spreadsheet).

5. My eligibility to get waiver for the delay (mentioned above) was also confirmed by your Finance Department on call and they only asked me to send mail giving the full details to get the waiver.

Now I will ask you to effect the waiver as discussed above (for 21 days - as per your spreadsheet on my session history) in my next bill and same confirmation I will like to get from your good office within 48 hours. So, that I can make the payment of the current bill accordingly.

In case you are not agreeing with my points, then kindly let me know immediately, so that I can take up the issue to the Consumer Forum and Appellate Authority accordingly and also force me to think to stay attached with your well known company.

Waiting for a speedy reply.

Thanking you,

Aloke Dey

my username is1104136559and name is deepa mob no is 9350425955 and jiska humne tikona ka internet lagaya unka username 1104572573 hai aur name hai pooja but hume bill me koi rebate nahi mili,aur humne sub connection apply kiya tha but sales man hume fake information dekar humse 1050 rupees le gaya application no 50000016399938 sales id 9000028632 name is kanhaiya lal date is 1-10-11,please accept my complain aur acction liya jaye aur hume 250 ki rebate di jaye

Please save your money time and paction please ignore the tikona digital network