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internet service

This is a discussion on internet service within the Internet Services forums, part of the Technology category; Hi, I am mohammed allauddin, and iam from andhra pradesh(rightnow iam at mumbai) i am using airtel internet service( 2GB ...

  1. 02-21-2011, 02:41 PM #1
    allauddin Guest

    Default internet service

    Hi,
    I am mohammed allauddin, and iam from andhra pradesh(rightnow iam at mumbai)
    i am using airtel internet service( 2GB free@ 98Rs ,1 month validity) , i am using this service from many months and my previous recharge validity is 21 st feb 2011 and yesterday itself i.e 20th feb 2011, i made a recharge of 98Rs and i got the validity upto 21st march 2011
    even though i made recharge iam still getting messages from airtel customer care that my internet service will be disconnected, why it will be disconnected when i made a recharge already
    just i would like to inform that this is not good

    my details
    Mohammed allauddin
    cell no 09849271987
    rightnow iam at mumbai
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  2. 02-26-2011, 06:04 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Mohammed allauddin,

    This is to inform you that your concern listed 21 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  3. 02-26-2011, 10:11 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Mohammed allauddin,

    This is to inform you that your concern listed 21 Feb. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 03-01-2011, 11:45 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Mohammed allauddin,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  5. 03-02-2011, 12:55 PM #5
    sharetips033
    sharetips033 is offline Junior Member
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    Hi, i have just read your complane . I understand what are you saying.......
    Dear Mohammed ,
    i think you should contact airtel customer survice. I hope they will be take action of your issue........
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  6. 03-02-2011, 01:46 PM #6
    Shamus
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    Nice post...Thanks for sharing information...I really like this kind of useful post...Please keep sharing ....Keep it up...!
    Shamus
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