Originally Posted by nmamania

Hello Reliance/Nodal Officer,

I have raised 2 Complaint back to back for Network Coverage issue which is faced again and again after every 3 to 6 Months.
Can you please Permanently Resolve the issue as It occurring frequently .
Please Note I am facing this Network issue in other Reliance mobile aswell.so It not the Device fault.

Complaints Date
1.185021739 12/8/2012
2.185058850 13/8/2012
3.184880755 12/8/2012
4.184733697 08/08/2012

Phone Nos:022-32611002
Alternate Nos:9322343838 ( Vodafone)
Network Issue Occur at Following Address
Address: 204,Ami Villa Society,
Near Amrut Nagar Circle,Opp Aadarsh Nursing Home,Amrut Nagar,
Ghatkopar (W).
Mumbai:400086.

Kindly update the Address in all the Compliant above.


I had same issue last year and below is the mail conversation for same Network Coverage issue.

Regards,
Nayan Mamania
+91-9322343838.
nayanvm@yahoo.com
nmamania@dsfsdfdfdf

"Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare"

Originally Posted by saurabhpiet

Dear Sir/Madam,
I had puchased Reliance Netconnect+ internet service on 17th March 2012.
1st bad experience was, after providing all the necessary docuemnts, service was stopped for almost 7 days due to negligance from relince cust care employee for not updating the correct user name in the database.
The plan which I purchased was 750 rupees unlimited download, with 3 mbps speed upto 5gb and around 200 kbps after that.
I was not even getting 100 kbps speed for first 5gb datausage, when I called cust care, they were saying that around Aundh area in Pune, there is maintenace work going on in Pimple Nilakh, due to which they cant provide the speed upto 30th June.
My question is here, If Reliance authorities were aware of such maintenance work then why in first place I was not told that I would not be getting speed more than 100kbps.
This is clear case if cheating.
Today's date is 6th Aug and I am still facing the same problem.
I want atleast 500 rupees waiver if its not possible then I wont be paying bill for this month.
Please find below my details:
My name: Saurabh Mundhada.
My relinace netconnect number:9372674578
My Mobile number: 9028935100
My email id: saurabhpiet@gmail.com
My address: 103,buttepatil sadan, shivaji chowk, Aundh Gaon:411027
Please get back to me in case you need any further information.
regards,
Saurabh Mundhada

" Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare
"

Originally Posted by aliansoftware

Hello,

My self Mehul parmar from Anand, GUjarat and i would like to submit a complaint on behalf of our company Alian Software located in Anand, Gujarat (388 001). We are having a problem in Internet Lease line connection from Reliance Communication Infrastructure Limited. As per their commitment, any problem in connection will be solved within 4 hrs but its 4th day now the problem is not solved.
The connection was down since 11th aug but the office was closed though our server seems on 24 hrs and due to connectivity problem, it was down. Then we submitted a complaint in Morning (13th Aug) and at 9:39am, i received sms confirmation that the problem will be solved within 4 hours though its neither solved nor any field technician arrive to solve the issue. some of the responsible persons stopped receiving our phone call. sometimes they just switch off the phone.

No one respond us that if complete does not complete their commitment than what should be done? whether company will give any compensation or any other relieve or not. We are IT company and we work on hourly basis mostly for foreign clients who may pay us from $15 to $20 or more PER HOURS, and due to Rcom, we are making loss upto 200 to 300 hrs a day which will cost upto $2000 a day.

We want to get the compensation from RCOM and want to get rid of the issues. They said that we will have such connection problem on frequent basis during the whole monsoon. It means that they can only provide a proper service in remaining 8 months and we should go with other company for either monsoon or should replace Reliance completely with another company as our Internet service provider.

Reliance seems very poor in providing the service, seems like they are not technically strong to provide service in Monsoon. Even their technicians can't visit the field in rain which means you are not allowed to work in rain, just pause the business and start booking loss. That's it.

We prefer not to deal with reliance if you are willing to have internet specifically for business purpose.

"Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare"

Originally Posted by NupurH

I have recently taken a reliance postpaid conx and submitted all the req documents. yet within a week our conx was temporraily terminated without any advaced warning or a reason. When we contacted reliance store, they told us to submit the documents again...and we left the req documents again at the store. It has been more than 10 days and we spokwe twice to customer care rep as well. They said that the conx wud be reinstated but now after trying desparately for 4 days we have been unable to contact any living and talking person on rel customer care ( each of the rep is always busy despite my trying continuously for 2 hrs). DOn't knopw what to do..i think i should surrender teh conx. Reliance is a big name but the service and customer care aspect is pathetic..beyond hope and disgusting....I know it is useless since even after almost 3 weeks i am w/o the working conx...how can they be so irresponsible and useless...

My no. 8882711022
Lets see when do they rise from their slumber and reinstate my conx or at least inform me regarding the same.

"Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare"

dear sir,
this is to bring to your kind notice that i am your customer from many years and from last few months i am very much unsatified with your services. i have made verbal complaint regarding my landline phone,but none has visited my place. about a month have passed and no action has been taken,my phonenumber is 0522-3290603. address is 56, gwynne road aminabad lucknow .
my phone is FWP pl take the action as soon as possible

sajjan kumar

ph 09415090028
e mail shdlko@gmail.com

Originally Posted by nmamania

Hello Reliance/Nodal Officer,

I have raised 2 Complaint back to back for Network Coverage issue which is faced again and again after every 3 to 6 Months.
Can you please Permanently Resolve the issue as It occurring frequently .
Please Note I am facing this Network issue in other Reliance mobile aswell.so It not the Device fault.

Complaints Date
1.185021739 12/8/2012
2.185058850 13/8/2012
3.184880755 12/8/2012
4.184733697 08/08/2012

Phone Nos:022-32611002
Alternate Nos:9322343838 ( Vodafone)
Network Issue Occur at Following Address
Address: 204,Ami Villa Society,
Near Amrut Nagar Circle,Opp Aadarsh Nursing Home,Amrut Nagar,
Ghatkopar (W).
Mumbai:400086.

Kindly update the Address in all the Compliant above.


I had same issue last year and below is the mail conversation for same Network Coverage issue.

Regards,
Nayan Mamania
+91-9322343838.
nayanvm@yahoo.com
nmamania@dsfsdfdfdf

"Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare
"

Originally Posted by NupurH

I have recently taken a reliance postpaid conx and submitted all the req documents. yet within a week our conx was temporraily terminated without any advaced warning or a reason. When we contacted reliance store, they told us to submit the documents again...and we left the req documents again at the store. It has been more than 10 days and we spokwe twice to customer care rep as well. They said that the conx wud be reinstated but now after trying desparately for 4 days we have been unable to contact any living and talking person on rel customer care ( each of the rep is always busy despite my trying continuously for 2 hrs). DOn't knopw what to do..i think i should surrender teh conx. Reliance is a big name but the service and customer care aspect is pathetic..beyond hope and disgusting....I know it is useless since even after almost 3 weeks i am w/o the working conx...how can they be so irresponsible and useless...

My no. 8882711022
Lets see when do they rise from their slumber and reinstate my conx or at least inform me regarding the same.

"Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare
"

Dear Sir,


My reliance netconnect numer was 9390532572.


I've requested for the cancellation of my device on 09-Apr-2012 using customer care number. And the request number was 176744671.
I've requested the concerned executive to let me know when my connection was disconnected as well as the amount due on my number.


But, I haven't got any information till date. But all of a sudden, I got a call from some legal department asking to make some payment. I just didn't understand how my earlier request for the due pending on my number has been ignored.


Could you please explain me why my request has been ignored and has been passed to legal department without even informing me?


Thanks,
Kalhan

Originally Posted by kalhanb

Dear Sir,


My reliance netconnect numer was 9390532572.


I've requested for the cancellation of my device on 09-Apr-2012 using customer care number. And the request number was 176744671.
I've requested the concerned executive to let me know when my connection was disconnected as well as the amount due on my number.


But, I haven't got any information till date. But all of a sudden, I got a call from some legal department asking to make some payment. I just didn't understand how my earlier request for the due pending on my number has been ignored.


Could you please explain me why my request has been ignored and has been passed to legal department without even informing me?


Thanks,
Kalhan

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Originally Posted by aliansoftware

Hello,

My self Mehul parmar from Anand, GUjarat and i would like to submit a complaint on behalf of our company Alian Software located in Anand, Gujarat (388 001). We are having a problem in Internet Lease line connection from Reliance Communication Infrastructure Limited. As per their commitment, any problem in connection will be solved within 4 hrs but its 4th day now the problem is not solved.
The connection was down since 11th aug but the office was closed though our server seems on 24 hrs and due to connectivity problem, it was down. Then we submitted a complaint in Morning (13th Aug) and at 9:39am, i received sms confirmation that the problem will be solved within 4 hours though its neither solved nor any field technician arrive to solve the issue. some of the responsible persons stopped receiving our phone call. sometimes they just switch off the phone.

No one respond us that if complete does not complete their commitment than what should be done? whether company will give any compensation or any other relieve or not. We are IT company and we work on hourly basis mostly for foreign clients who may pay us from $15 to $20 or more PER HOURS, and due to Rcom, we are making loss upto 200 to 300 hrs a day which will cost upto $2000 a day.

We want to get the compensation from RCOM and want to get rid of the issues. They said that we will have such connection problem on frequent basis during the whole monsoon. It means that they can only provide a proper service in remaining 8 months and we should go with other company for either monsoon or should replace Reliance completely with another company as our Internet service provider.

Reliance seems very poor in providing the service, seems like they are not technically strong to provide service in Monsoon. Even their technicians can't visit the field in rain which means you are not allowed to work in rain, just pause the business and start booking loss. That's it.

We prefer not to deal with reliance if you are willing to have internet specifically for business purpose.

"Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare"

Dear Sir/Madam,

This complaint is regarding that my land line and broadband were not working from July 4, 2012 to July 24, 2012. we complained many times with reliance customer care and a waiver we have received is 143/-(for 7 days instead of 20 days). The connection was not resolved for 20 days, hence we should get it for 20 days. we spoke many times with reliance but they are not willing to waiver for 20days hence we moved to consumer court.


As per customer care records , we have complained on 4th , 9th, 14th , 16th and 22nd of July 2012 and all the requests are closed on the same day stated as" resolved" except the 22nd one which got resolved on 24th july 2012, so they can give only 7 days waiver. Moreover, no service engineer visited our house to repair the connection for 4th, 9th, 14th and 16th july's complain but in their record they marked as resolved/closed.

Requesting you to work with Reliance Communication to get 20 days waiver. you can contact with me on +91 96325 09190.

References-
Reliance Fixed Line Phone number 8030269679 and complaint number is -Reliance=010-810-242'

Thanks in advance.

Regards,
Sachin.

Originally Posted by mrsachinsinghai

Dear Sir/Madam,

This complaint is regarding that my land line and broadband were not working from July 4, 2012 to July 24, 2012. we complained many times with reliance customer care and a waiver we have received is 143/-(for 7 days instead of 20 days). The connection was not resolved for 20 days, hence we should get it for 20 days. we spoke many times with reliance but they are not willing to waiver for 20days hence we moved to consumer court.


As per customer care records , we have complained on 4th , 9th, 14th , 16th and 22nd of July 2012 and all the requests are closed on the same day stated as" resolved" except the 22nd one which got resolved on 24th july 2012, so they can give only 7 days waiver. Moreover, no service engineer visited our house to repair the connection for 4th, 9th, 14th and 16th july's complain but in their record they marked as resolved/closed.

Requesting you to work with Reliance Communication to get 20 days waiver. you can contact with me on +91 96325 09190.

References-
Reliance Fixed Line Phone number 8030269679 and complaint number is -Reliance=010-810-242'

Thanks in advance.

Regards,
Sachin.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Sir,
Presently i am living in mumbai but my number is from indore (M.P.) my number is 9301165237,earlier this was RIM-CDMA number now to convert it in to GSM i request to Reliance Web World,[address- infront of T.I. Mall, M.G. Road. Indore (M.P.)] for the same and they provided me GSM sim on 02.08.2012 and after few days cdma sim deactivated but the GSM sim still not activated.

I am regularly contacting cust. care they asked to contact reliance web world... i am visiting reliance web world at POWOI they are asking me to contact Indore's web world.....

i dont know what is going on..... is any one in customer care either in any level of management who can help me out.... my other contact number is 9322102196.

pls. do the needfull.

nitin saki

Originally Posted by kalhanb

Dear Sir,


My reliance netconnect numer was 9390532572.


I've requested for the cancellation of my device on 09-Apr-2012 using customer care number. And the request number was 176744671.
I've requested the concerned executive to let me know when my connection was disconnected as well as the amount due on my number.


But, I haven't got any information till date. But all of a sudden, I got a call from some legal department asking to make some payment. I just didn't understand how my earlier request for the due pending on my number has been ignored.


Could you please explain me why my request has been ignored and has been passed to legal department without even informing me?


Thanks,
Kalhan

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare