Originally Posted by Unregistered

H.NO.17-8-510,
chanchalguda,
Hyderabad-500024
A.P. India.
sameera_nikhat@yahoo.com

Sub:Experiencing Speed Issues for past 1 month and the problem is not yet resolved.

MY Reliance Netconnect BroadBand+ Data card Number is 9391421364 and i'm under 10gb day and 10gb night citywide plan.I want to place a complain corresponding to internet speed issues.The so advertised claims by reliance that it offers the best internet speed is based on false grounds as i have been facing severe speed issues for past 1 month and i have constantly brought the same to the customer care notice several times.The response i get is that there are some congestion areas in Hyderabad where the speed is lower due to some technical problems and will be rectified soon. When asked about some specific date they respond that it might take upto 10 to 20 days to rectify the issue.Meanwhile, they continue to register new customers for the affected areas which i suppose will further magnify the problem and is sheer deception towards customers on part of the company.When asked about the particulars of the areas the list includes almost all the areas in Hyderabad and the inference i draw from this is that when a city like Hyderabad is facing such issues what would be the fate of rural areas.Hence, the claim that it offers seamless connectivity throughout India is just FAKE.Also, the customer care personnel refuse to register any complains regarding this issue stating that they cannot register any complains on this particular issue as it is under rectification.
This is nothing but an act of procrastination as in reality there is no such team working on it, otherwise the problem would have been rectified, as a period of 1 month is ample time to resolve the issue.The attitude of the customer care individuals is very ignorant and untrustworthy.All this is causing me a lot of inconvenience and no assurance of resolution.

I have taken up this connection because, firstly, it is wireless connection(available everywhere) and secondly, claims to be the fastest, but i have been proven wrong and feel deceived by reliance as it is neither fast nor available everywhere.No compensation in the billing is offered even though the whole fault is from the reliance's end, so at-least offer some assurance that the issue is under rectification by specifying some particular date of rectification or by registering complains from the customers on this issue. Kindly, resolve the matter as soon as possible else it will prompt me to take legal action by approaching the consumer court. My address and email is provided above.

Regards.

Hi Sameera,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

It's true RELIANCE service is third class service and are cheating their customers. Even I have also been got cheated from them

Originally Posted by VARSHA SALGAONKAR

It's true RELIANCE service is third class service and are cheating their customers. Even I have also been got cheated from them

Hi Varsha,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at Reliance Mobile - Customer Care | Facebook with all the details.

Regards,

RCOMcare

Reliance Data Card Number 7428894194:

I called to customer care and asked to stop my number as I am unable to use it due to very week signals and speed, The person who assist me asked my location where I am using and I told him that I am using this in Khirki village in front of Select City walk saket. He told that there is some problem in network in the given area and reliance network team is working for the same and are expecting to get it resolved soon. However it may take 3 months.


Later he offered me a discount for 3 months and I will not be charged anything within these time period and once 3 months completed I can resume my existing plan.


I am quite shock to see the bill of this month as usually I was paying 800 monthly and this month I have been charged for 1700. I visited to your noida and informed them my situation.


He said that he can not help us anything, as the executive has not mentioned anything, what discussion help between us. so he would not be able to help me and I would have to pay this much amount. I would request you to please do something in this case and help me out. I would only pay the bill what I have been paying for since last 2 year.


Thanks,
Arun
9873021493

Originally Posted by arunskt

Reliance Data Card Number 7428894194:

I called to customer care and asked to stop my number as I am unable to use it due to very week signals and speed, The person who assist me asked my location where I am using and I told him that I am using this in Khirki village in front of Select City walk saket. He told that there is some problem in network in the given area and reliance network team is working for the same and are expecting to get it resolved soon. However it may take 3 months.


Later he offered me a discount for 3 months and I will not be charged anything within these time period and once 3 months completed I can resume my existing plan.


I am quite shock to see the bill of this month as usually I was paying 800 monthly and this month I have been charged for 1700. I visited to your noida and informed them my situation.


He said that he can not help us anything, as the executive has not mentioned anything, what discussion help between us. so he would not be able to help me and I would have to pay this much amount. I would request you to please do something in this case and help me out. I would only pay the bill what I have been paying for since last 2 year.


Thanks,
Arun
9873021493

Hi Arun,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by arunskt

Reliance Data Card Number 7428894194:

I called to customer care and asked to stop my number as I am unable to use it due to very week signals and speed, The person who assist me asked my location where I am using and I told him that I am using this in Khirki village in front of Select City walk saket. He told that there is some problem in network in the given area and reliance network team is working for the same and are expecting to get it resolved soon. However it may take 3 months.


Later he offered me a discount for 3 months and I will not be charged anything within these time period and once 3 months completed I can resume my existing plan.


I am quite shock to see the bill of this month as usually I was paying 800 monthly and this month I have been charged for 1700. I visited to your noida and informed them my situation.


He said that he can not help us anything, as the executive has not mentioned anything, what discussion help between us. so he would not be able to help me and I would have to pay this much amount. I would request you to please do something in this case and help me out. I would only pay the bill what I have been paying for since last 2 year.


Thanks,
Arun
9873021493

Dear Customer,


As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


Cheers,


RCOMcare