Hi,

I had applied for this Broadband transfer from Noida to Jaipuria Sunrise Greens, Indirapuram.

The transfer was stalled due to some reasons. And I was told during introductory call not to proceed with the connection until things get sorted out.

Two months passed by and a bill came to my doorstep. They said if you need activation pay the balance amount and sort for discounted bills in future for zero usage in Nov, Dec,2010
Due to official pressure from my present firm I did pay Rs 838 (pending amount), despite the fact
That my connection was never activated for Nov and Dec, 2010.

I waited for 5 days and no one came to re-activate the connection.
After trying desperately to contact Airtel customer care for hours, I gave up and called my friend –an airtel user to call 198 from his landline.
Then I was asked to provide the transaction ID of payment (as if they were testing my patience), and the guy said that someone will activate the line.

Unfortunately, today - 11th of jan,11-- I am told that according to TRAI , I have to provide the ID’s again and then it will take another 3 days to activate my connection.


Has TRAI allowed AIRTEL to charge customers for 2 months without providing the connection itself.. ?

Attached here us ridiculous response from appellate authority --

================================================== ==================

From: 121@airtel.in [mailto:121@airtel.in]
Sent: Saturday, January 08, 2011 1:19 PM
To: Rahul Daraad
Subject: Re: BROADBAND (LANDLINE -> 011204232452) [|BAL|Qrc2703797|]

Dear Customer,
Thank you for writing to airtel.
With reference to your e-mail dated 07/01/2011, you have requested to restore the service for your airtel fixed-line 01204232452.

We would like to inform that as per our records your bill payment has been updated in our records and your connection has been restored.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Please do write in for any further assistance.


Warm Regards,

Ramani.S
Customer Care Executive
Bharti Airtel Limited
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As if i am half mad and that AIRTEL broadband is working in my house and i am shouting for no reason.
Thanks AIRTEL....Thanks Mr SUNIL BHARTHI - You have proven once again -- "Its very easy to fool Indian people and make crores...But never let yours conscience guide you to ethical way of doing business" - CONGRATS