Originally Posted by Unregistered

Sir
In April 2010, I bought a CDMA Reliance net connect
9386805799 in my husband Mr. Tapan Gupta's name from Reliance world at Bistupur Jamshedpur. At that time I wasoffered one month’s free unlimited usage for a month (for buying the modem). After that I changed my scheme to the 400 plus limited usage at Reliance world at Bistupur, Jamshedpur.

Later on about July, I asked for the unlimited scheme back as my usage was high, for which I was offered a scheme of Rs 699. About a fortnight later I went to check my bill and realized that my connection had not been updated, which meant a higher bill than my expectation. Once again I approached the staff of Reliance who assured me that I could
get unlimited service for the Rs.799 pack and the 699 had been a mistake on their part. I paid my residue bills in july, so that my connection would continue. At that time, they updated the computer in front of me and assured me that I would get the unlimited scheme but refused to give me any written assurance about my scheme even after repeated appeals. Since then I have approached them at least 5 to 6 times to
check my update only to find that my problem has not been sorted out.

Despite repeated assurances by the staff and also by phone from the accounts section in Golmuri, I have been sent bills amounting to Rs.4,000 plus which I have refused to pay until the trouble is sorted out. This I have done as I had cleared a sum of Rs.1000 on 5th of August as an advance after being assured of a solution but the situation remained
the same. So paying has not solved the problem, on the other hand I am being billed even after the connection has been cut off... Instead every time I was given some long tale about a bill date,etc.etc…When I asked for a written proof of the scheme that I have been ensured against I did not get it in written but only by verbal information that the extra amount had been waived off and would not appear in the next bill..I wanted a settlement to end my connection but was refused. I have been asking repeatedly for a reconciliation which is still pending.
In month of September also the same thing has happened. I wish to have
this problem solved. It is surely not expected that a company like
Reliance should trick its customers by technical jargon so as to run up large bills.
This keeps happening inspite of having an unlimited scheme. My bill date is11.th of every month. I havent paid any thing since 5.8.2010 when I paid Rs.1000.00. They keep on saying it has been waived but there is no documentation provided to me.. Sending you the msgs I got. This is an Example

(Your Current Bill Details - Previous Dues:Rs3082.2; Paid:Rs0; Current Charges:Rs1171.39; Total Due:Rs4254; Due Date:29-SEP-10. Reliance
Time:2010-09-12 15:43:17

Dear Reliance Customer, your account usage is high. Pls pay Rs.3193.09 to continue enjoying the services. Thank you.)
.
Other than this no other written document is provided. All dues in accordance with unlimited scheme have been cleared by me. But I should not be asked to pay for the technical faults of Reliance staff. Can a big company like reliance have stooped so low as to cheat its customers for home use of the net?
Time:2010-09-10 16:23:59.
MRS.S.Gupta. / Mr.Tapan Gupta)
Dt.06.01.2011..........Now I am being harassed by telephonic calls from Delhi Patiala court to appear in court and pay fines.A Mr Alok Gupta who has filed the case has treatened me that unless I pay fine I shall be prosecuted. It is not my fault that the company wants bills payed without providing documents of proof which shows my usage and scheme. I have not used the connection since September 2010 when this dispute arose. This shows that I had no intention of any Fraud while the company has not even tried to send me any written settlements offer :only asked for money over the telephone. Above all I have already paid Rs.1700.00 For the modem which is now useless to me. In a course of 5 months time I have paid an amount @ for my unlimited usage scheme to a company which is not ready to give commitment to its customers.
I wish to have this matter resolved.
Yours sincerely
Sharmila Gupta.

Hi Sharmila,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare