Date : 11th May, 2009


This is with reference to the broadband connection taken from Sify Technologies in month of March, 2009.

As of now I have made the below complains to Sify customer care.

8440269 : 18th April, 2009 : BB101. Lan not connected. No internet connection. Got resolved after 18 hours.
8467531 : 27th April, 2009 : BB101 : Lan Not connected. No internet connection. Got resolved after 15 hours.
8499866 : 7th May, 2009 : Technical Problem. BB108. Lan not connected.
8503829 : 8th May, 2009 : BB108. Lan not connected.
8506071 : 9th May, 2009 : Inspite of payment done, it was showing Error 530, which took around 24 hours to resolve this.
8508729 : 10th May, 2009 : BB101 : Unable to reach Gateway (which is not resolved so far. Current time /date = 11.00 AM / 11th May, 2009)

Inspite of doing the same complaints, I am getting the same connection error every 24 hours, by which I am not getting access to Internet connection when needed with which I am not able to do any of my office work from home which effects my commission. Also my wife is not able to communicate with my inlaws in her pregnancy.

I also tried to get in touch with Bala Asubhupalan – sify sales person ( 09916127613) but he was not at all helpful on my problem. Seems Sify Sales is interested only in new sales, not in customer satisfication.

Can you please help me in this?

Palak Shah
09886833979
(Sify User ID : hetalshah2009 )