Sir/Madam
My name's Dr Vaseem Ansari. I bought a reliance netconnect data card under postpaid connection online on Monday 19-09-2011 Huawei-EC159, MDN no 07498855805.My plan is supposed to be unlimited 3.1 mbps (for 10 gb) and upload speed 1.8 mbps. I made an online payment & Mr Dilip came for home delivery of the device which he told will be activated on the same day.I submitted my documents to him at that time. He funnily enough asked me to give him the empty box of the netconnect modem which I did not give him. He gave his phone no. 9773405001.
The connection did not start till night & on calling him I was told that the he will submit document next day. On customer care I was told that it will take further 72 hrs for activation.
I waited for 4 days but the connection did not get activated.
I called customer care tollfree 180030005555 on 23/09/2011 wherein I was given a request no 2452781198 by Prajyul who ensured that the connection would be activated.
Nothing so far. I received a call from Mr Dinesh (mo no. 9930648531) that connection will be activated by 7.30 evening & call him if it does not.
Its 12.00 o'clock at night & the connection still not activated.
I have tried both activation *228 & connect using netconnect & still it does not work.
I tried calling on Mr Dinesh's no. No reply.
Kindly help me...

Originally Posted by drjumy

Sir/Madam
My name's Dr Vaseem Ansari. I bought a reliance netconnect data card under postpaid connection online on Monday 19-09-2011 Huawei-EC159, MDN no 07498855805.My plan is supposed to be unlimited 3.1 mbps (for 10 gb) and upload speed 1.8 mbps. I made an online payment & Mr Dilip came for home delivery of the device which he told will be activated on the same day.I submitted my documents to him at that time. He funnily enough asked me to give him the empty box of the netconnect modem which I did not give him. He gave his phone no. 9773405001.
The connection did not start till night & on calling him I was told that the he will submit document next day. On customer care I was told that it will take further 72 hrs for activation.
I waited for 4 days but the connection did not get activated.
I called customer care tollfree 180030005555 on 23/09/2011 wherein I was given a request no 2452781198 by Prajyul who ensured that the connection would be activated.
Nothing so far. I received a call from Mr Dinesh (mo no. 9930648531) that connection will be activated by 7.30 evening & call him if it does not.
Its 12.00 o'clock at night & the connection still not activated.
I have tried both activation *228 & connect using netconnect & still it does not work.
I tried calling on Mr Dinesh's no. No reply.
Kindly help me...

Hi,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by drjumy

Sir/Madam
My name's Dr Vaseem Ansari. I bought a reliance netconnect data card under postpaid connection online on Monday 19-09-2011 Huawei-EC159, MDN no 07498855805.My plan is supposed to be unlimited 3.1 mbps (for 10 gb) and upload speed 1.8 mbps. I made an online payment & Mr Dilip came for home delivery of the device which he told will be activated on the same day.I submitted my documents to him at that time. He funnily enough asked me to give him the empty box of the netconnect modem which I did not give him. He gave his phone no. 9773405001.
The connection did not start till night & on calling him I was told that the he will submit document next day. On customer care I was told that it will take further 72 hrs for activation.
I waited for 4 days but the connection did not get activated.
I called customer care tollfree 180030005555 on 23/09/2011 wherein I was given a request no 2452781198 by Prajyul who ensured that the connection would be activated.
Nothing so far. I received a call from Mr Dinesh (mo no. 9930648531) that connection will be activated by 7.30 evening & call him if it does not.
Its 12.00 o'clock at night & the connection still not activated.
I have tried both activation *228 & connect using netconnect & still it does not work.
I tried calling on Mr Dinesh's no. No reply.
Kindly help me...

Hi,

This is to inform you that your concern has been noted. Please share your alternate contact number with us so that we are able reach you. Our team is eager to help you.

You may write to us at Reliance Mobile | Facebook with all the details.

Regards,

RCOMcare

Originally Posted by drjumy

Sir/Madam
My name's Dr Vaseem Ansari. I bought a reliance netconnect data card under postpaid connection online on Monday 19-09-2011 Huawei-EC159, MDN no 07498855805.My plan is supposed to be unlimited 3.1 mbps (for 10 gb) and upload speed 1.8 mbps. I made an online payment & Mr Dilip came for home delivery of the device which he told will be activated on the same day.I submitted my documents to him at that time. He funnily enough asked me to give him the empty box of the netconnect modem which I did not give him. He gave his phone no. 9773405001.
The connection did not start till night & on calling him I was told that the he will submit document next day. On customer care I was told that it will take further 72 hrs for activation.
I waited for 4 days but the connection did not get activated.
I called customer care tollfree 180030005555 on 23/09/2011 wherein I was given a request no 2452781198 by Prajyul who ensured that the connection would be activated.
Nothing so far. I received a call from Mr Dinesh (mo no. 9930648531) that connection will be activated by 7.30 evening & call him if it does not.
Its 12.00 o'clock at night & the connection still not activated.
I have tried both activation *228 & connect using netconnect & still it does not work.
I tried calling on Mr Dinesh's no. No reply.
Kindly help me...

Hi,

This is to inform you that your concern has been noted. Please share your alternate contact number with us so that we are able reach you. Our team is eager to help you.

You may write to us at Reliance Mobile | Facebook with all the details.

Regards,

RCOMcare

To,
RCOMCARE
As per your message on 26 & 28 of this month, I am sorry to say that my coennection is still not activated.
On customercare tollfree I was told about changes in settings by Mr Amit with no effect. I received one Mr Sayed (not a very pleasant person to talk) a little while back who had come for verification. He told the connection will be activated in the evening so I m keeping my fingers crossed for now.
My alternate no. 9769856341.

Originally Posted by drjumy

To,
RCOMCARE
As per your message on 26 & 28 of this month, I am sorry to say that my coennection is still not activated.
On customercare tollfree I was told about changes in settings by Mr Amit with no effect. I received one Mr Sayed (not a very pleasant person to talk) a little while back who had come for verification. He told the connection will be activated in the evening so I m keeping my fingers crossed for now.
My alternate no. 9769856341.

Hi,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by drjumy

To,
RCOMCARE
As per your message on 26 & 28 of this month, I am sorry to say that my coennection is still not activated.
On customercare tollfree I was told about changes in settings by Mr Amit with no effect. I received one Mr Sayed (not a very pleasant person to talk) a little while back who had come for verification. He told the connection will be activated in the evening so I m keeping my fingers crossed for now.
My alternate no. 9769856341.

Hi,

We hope we were able to assist you with your complaint to your satisfaction.

In future, you may write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare