Dear Sir,

I had applied for the new Internet connection of Tikona Digital Network in the month of march that too after doing several follow up i got the application form filled up,when i filled the application that time i was told that the connection will be done in 48 hrs and even i confirmed form the sales person whether the network connectivity is there or not he said yes after two days i received my user id and password and my registered mobile no with the company is 9967621428 but there was not response after receiving the user id and i was waiting for the connection to be done but again i have do to follow up for the same and then finally after calling 10 times i got the information that theres no netwrok connectivity near to my residentail premises so i asked them to close the application as i am not intrested in there service on 16th April ,when i had asked that my case to be closed that time the company should have informed me that it will take minimum 45 days to process the refund amount but they didnt do that then again i kep following for the refund amount when i called first they told me that the accounts departement need the customer account number which these peolle didnt provide to concerned dept,again i called after two days the customer care executive are giving me different response for my query , when i had already asked to close the case they are calling and asking me wther the connecion is working fine or not even i had put an email to the customer care but there was not response,So just two days back i got to know it takes 45 days to processs the refund amount ,customer care officers are not at all aware of the customers request they dont know what to reply back to customer andwhen i talk to the senior person he is assuring me that it will be done in 2 days of time i am fed up of following just for 500 rs
I request you to take necessary action and get my refund done with intrest as soon as possible

Warm Regards,
Pramod Kamble
9967621428

Originally Posted by pkamble

Dear Sir,

I had applied for the new Internet connection of Tikona Digital Network in the month of march that too after doing several follow up i got the application form filled up,when i filled the application that time i was told that the connection will be done in 48 hrs and even i confirmed form the sales person whether the network connectivity is there or not he said yes after two days i received my user id and password and my registered mobile no with the company is 9967621428 but there was not response after receiving the user id and i was waiting for the connection to be done but again i have do to follow up for the same and then finally after calling 10 times i got the information that theres no netwrok connectivity near to my residentail premises so i asked them to close the application as i am not intrested in there service on 16th April ,when i had asked that my case to be closed that time the company should have informed me that it will take minimum 45 days to process the refund amount but they didnt do that then again i kep following for the refund amount when i called first they told me that the accounts departement need the customer account number which these peolle didnt provide to concerned dept,again i called after two days the customer care executive are giving me different response for my query , when i had already asked to close the case they are calling and asking me wther the connecion is working fine or not even i had put an email to the customer care but there was not response,So just two days back i got to know it takes 45 days to processs the refund amount ,customer care officers are not at all aware of the customers request they dont know what to reply back to customer andwhen i talk to the senior person he is assuring me that it will be done in 2 days of time i am fed up of following just for 500 rs
I request you to take necessary action and get my refund done with intrest as soon as possible

Warm Regards,
Pramod Kamble
9967621428

Hello,
As you mentioned that you have already registered your complaint with the TIKONA BROADBAND customer care but still not get any response, so we suggest you to send a written notice to the Nodal Officer via email or registered post, mention all the details in it and ask them for the Refund + damages + interest with in the mentioned time in the notice, wait for their response and revert us back.
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.

Still have a question feel free to contact us again.