Dear Sir,
I am having my Broadband Multiple connection for past morethan 8 Years, vide Ac. No.10826939 & Tel.No. 011-42440600.I was having aCombo Plan of Rs.649/-,which included 100 Local calls free to Any Network.Everything was going OK, till the bill dt.12-08-2011,in which the said waiverfor deduction of 100 calls was not given, for which I locked a complaint videRef No.16331114 and only thereafter the said deduction was granted. And besidesthat waiver of Rs. 75 for late payment shown in the said bill was also grantedvide Ref. No.13704965 besides further waiver of Rs.500/- granted by Mr.Abulla,(ofRetention Deptt.) vide Ref.No.87647431 & Ref.No.13704965,given by Mr.SharadSingh, (also of your Retention Deptt.), due to some fault in my Cordless telephonePLS.Note this was besides the deductions shown hereinabove. This waiver was tobe spread over in two next Bills @ Rs.250/- for two coming bills and I wasasked to deposit Rs.450 after giving a deduction of Rs.335/-, for the said billpaid in August 2011.
However, to mysurprise, except for the deduction of Rs.110.30 Ps in the present bill Dt.31-08-2011,NOOTHER DEDUCTION has been given, which had duly been granted to me, as statedearlier. Besides this I am SHOCKED to see than the deduction for 100 Rs. callshas again not been given in this Bill also. And besides, this Bill is alsoshowing the previous balance, the Waiver whereof was duly granted as statedabove.
To TOP IT ALL myearlier plan of Rs.649/- ,which included unlimited internet usage and downloadsand 100 local & NCR calls free from our telephone 'to ANY SUBSCRIBER', hasbeen changed ,without my asking and without my knowledge or consent. Andmonthly charges have been shown to be Rs, 1146.04.Changing of plan without myrequest or asking is against theDIRECTIVES laid down by the Telecom Regulatory Authority of India (TRAI ) .And besides this on page 2 of the said bill ,some DSL STANDALONE charges havebeen levied, which never had been there in any of my past bills for past morethan 8 years.
As such, you arekindly requested to revert back to my original PLAN of Rs,649/- ,which also providesfor free 100 local calls to any subscriber ,immediately in the present Bill,besides providing the entire deductions-Waivers already granted, as statedabove, Although I have already locked in several COMPLAINTS ON YOUR CUSTOMERCARE, but due to some technical problems- errors at your end due to some upgradation of your system, they say the matter is pending with the back up team& will be resolved within 24Hrs on each occasion but it has not been doneso far. From 04-09-1011, till date. I have lodged several complaints vide someRef.Nos. are - 3485784, 21024915, 3709352, 3751422, 3841412 & 15.09.2011interaction id. is 24346981.There after I also made a complaint to the Airtel Customer Care via e-mail on 15.09.2011,which has been duly acknowledged by them in which they had promised to rectify the same in 24 HOURS,but till date nothing has been done.And today beeing the last day for making the payment,so in the next bill I will be laden with extra late payment charges. For their perrinial excuse for last number of months 'that their system is beeing upgraded,as such they are having these mistakes & they are not accepting the online payments too-------- For this INABILITY of the SERVICE PROVIDER,WHY THE POOR CUSTOMER IS GRINDED & SHOULD SUFFER for no their FAULTS
Although I eventalked to the floor supervisors, who though assured of an early solutionfor Being discontent with the behaviorsof your customer care juniors. And allof them including your billing Deptt.& the retention Deptt. Officersadmitted the mistakes in the present & last bill but besides givingassurances, my bill has not been revised or corrected till date.
You are kindlyrequested to correct my present bill, as per the above commitments &requirements and SEND ME A FRESH BILL instead of the present bill and also by extendingthe DUE DATE, so as to enable me to provide sufficient time to deposit the samein time, since your system is not accepting the ONLINE PAYMENTS for past fewmonths due to some problem at your end. I am such an old customer and hadalways been making payments on time & my monthly usage always used to bebetween Rs. 600 to 700 .I am having 4 other telephones of yours in other namesof my family members & have not faced such a problem before, besides someother minor problems. It is only after great mental agony I am constrained towrite this complaint as a final measure,HOPING TO HEAR & Required Corrections FROM YOU AT AN EARLY DATE failure in corrections therein will lead to approprite action for damages,as delineated herinbefore.Please NOTE accordingly.
Thanking you,
ANITA BATTA.
19th Sept. 2011