Hi,
I had applied for Broadband connection from Tikona Broadband in the month of around Sep-Oct. They charged me 500Rs as deposit and told my service will be activated in 7 days. But finally the Local engineer told there is no signal for Wi-Fi near my area hence connection is not possibke. I applied for de-activation on 10th oct'09, and i was assured i would get my amount of Rs 500 within 15days. But still i have not got my money. On top of this now they have started sending mail and sms to pay my bill of Rs 815.
Please help me from this fraud company and get my money back. Its more than 5 months i have not got my money back.
Please Please help.

Regards,
Adnan

From: "sunil bhaskaran menon"sunilbhaskaranmenon@rediffmail.com
To: nodal.mumbai@tikona.in
Cc: customercare@tikona.in
Subject: Ref: Billing Account No [114763709]

These are my emails written to customercare@tikona.in from 9/4/2011 to
13/6/2011 in addition to numerous phone calls to and from tikona where
every one listens to the call but is unable to attend.two engineers who
came at two different occasions told me that the line is not feasible
and i have been duped by the sales guy.they told me they are unable to
rectify the line as there are no signal.i have told your customer care
all this and ultimately the box was removed as the same was only
ornamental.despite this i am being sent a bill every month. i request
you to kindly stop this harrasment or i will complain to trai and
consumer court to necessary action against tikona.
this is my final request.the receipt issued is also enclosed.

I have been provided with a connection which is not active.despite my
complaints no one has attended to it. I request you to kindly cancel my
subscription and refund the amount.

i subscribed for ur network and the same was active for 2 days.since
then
i have been complaining on phone and through emails.but the problem is
unresolved the engineer who visited told me that there was no signal
and
the line was not workable.however since then no action has been taken.

since ur not interested in rectifying please remove the connection and
refund my payment. incase the same is not possible kindly keep the
money
as donation.please atleast now take action of disconnection.

please refer to my earlier complaints my network worked only for afew
days after which it never worked till date.your engineers were unable
to
rectify or restore the services.Bills are raised for services and not
for
dead wire.instead of refunding what i paid u r raising new bills.

please rectify your system and check before raising bills.my line has
also been disconnected and hence the process of refunding may be
undertaken and stop from sending any more bills.

I have written called up and try with every means possible to put
across that i don't have any tikona services with me as the line has
been disconnected and taken back. there was no signal and the net only
worked for two days. the engineers from ur organisation could not
rectify the error.

despite this i am being asked to pay for what.kindly desist from
sending any more bills and smses.
On Wed, 08 Jun 2011 22:14:27 +0530 wrote

Ref: Billing Account No [114763709]

kindly link my usage and details of my account. the line has been
disconnected and taken back by you last month and hence u r free to
disconnect.
i have made numerous complaints regarding non functioning of my line
but my complaints were never attended so the money paid by me for
connection etc should be refunded.

On Wed, 08 Jun 2011 22:14:27 +0530 wrote

Dear sir,

Ref: Billing Account No [114763709]

kindly link my usage and details of my account. the line has been
disconnected and taken back by you last month and hence u r free to
disconnect.
i have made numerous complaints regarding non functioning of my line
but my complaints were never attended so the money paid by me for
connection etc should be refunded.


Ref: Billing Account No [114763709]

kindly link my usage and details of my account. the line has been
disconnected and taken back by you last month and hence u r free to
disconnect.
i have made numerous complaints regarding non functioning of my line
but my complaints were never attended so the money paid by me for
connection etc should be refunded.

sunil bhaskaran

Customer Acceptance Form Receipt
Receipt Number: 584841
Date: 03/20/2011
Dear Subscriber,
Tikona Digital Networks Pvt. Ltd. confirms the receipt of your
Subscriber Registration form (SRF) as per the particulars
mentioned below.
Subscription Details
SRF Number 50000011304859
Name SUNIL MENON
Mobile Number 9004726789
Email Address sunilbhaskaranmenon@rediffmail.com
Address for Installation
Flat No A-307
Building Name ROYAL APT, PRATHANA
SAMAJ ROAD VILEPARLE
Street/Area Name Vile Parel (E)
City Mumbai
State MH
Pin 400057
Payment Details
# Payment
Method
Amount
(Rs.)
Details Date
1 Cheque 1267 ICICI
BANK,
938272
03/20/2011
Important Information you should know
Customer Account Number 114817417
Billing Account Number 114763709
Service ID 1103452787
TikonaCARE Numbers 1800 - 20 - W I B R O
Toll free 1800 - 20 - 9 4 2 7 6
(020) 6649 3000
Service Details
# Product Type
1 UNLTD649 Data Plan
2 VAS-AntiVirus-Basic-Monthly VAS Product LDAP
3 CPE BB Modem
Important Instructions
1. Please note your Service ID carefully. You will need it to log-in to
Wi-Bro service for the first time.
2. For the subsequent log-ins, you may use the same Service ID or
create an ALIAS of your choice
3. Your Password (Activation Key) will be sent separately on the mobile
number mentioned in this receipt.
4. Please quote your Service ID for any further communication related
to this service with Tikona.
5. If any information is incorrectly reflected in this receipt, please
contact TikonaCARE.
6. This is an electronically generated document and hence does not
require signature.