Hi there,actually I filed a complaint that I received a material from NAPTOL which was broken and defected.My order number was 2711262 and product is (VOX Portable Mini Refrigerator For Home & Car).When I received the material it was broken as I mentioned earlier and on the same day I call Customer Care guys and registered a complaint.My registered complaint number is : 1817129.But till now I didn't get any reply from them.So,its my request to resolve this problem as soon as possible.It will really be appreciated.

Thanks

Sandeep Singh Saini

I ordered for black berry 9530 vide order no 2794473 on 10/11/11.i received it on 20/11/11 in a broken state. When inquired from complaint i did not get a suitable reply and i got it repaired from the market for rs 1200/- the packet was open from inside and there was no usb cable and no 2 gb card which it was suppose to have. I dont think that you will refund the repair cost but at least send me the deficient items that was in the consignment. Thanx for the poor and disheartening service.

Dear Mr. ANANDASELVAM


Please accept our apologies over this incidence.

We have escalated the issue to our concerned vendor team for get back to you.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.

Thanks & Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.

dear sir,
I AM AMIT KUMAR CHAUBEY WE WERE ORDER IN YOUR COMPENIES FOR A MINI SILAI MACHINE.AFTER FIND THE PRODUCT AFTER SOME PROBLEM THE PRODUCT I MENTION TO YOUR CUSTOMER CARE THEN SHE ADVICED TO ME THAT PLEASE REFUND MY PRODUCT SAME PACKED AS YOU RECIVED.THEN I SEND TO THIS PRODUCT TO J S ASSOCIATE NAHAR WEST MUMBAI.I SEND THE PRODUCT WITH ALL ASSOSIRIES BY BLUE DART CURIER DATE-19-11-11.TODAY I FOUND THE PRODUCT BUT ASSOSIRIES IS NOTHING FOUND. WHIN I COMPLAIND YOUR CUSTOMER CARE THEN HE REPLIED THAT YOU NOTHING GIVE THE ASSOSERIES.WHEN I MENTIOND TIME NOT FIND WRITTEN OR ORAL ADVICED TO THIS TIPE.SO SIR GIVE ME MY ASSOSERIES OR SEND MY AMMOUNT .

THANKS REGARD
AMIT KUMAR CHAUBEY
ORDER NO.2595104
MOB.9792972457
E-MAIL chaubeynitin@gmail.com

Dear Mr. Thappa,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Kulkarni,

We would like to inform you that refund has been initiated against your order # 807942 and the amount of Rs.2299.00 has been Credited in your account,

Be assured the amount would be reflected in your account.

We value your association with Naaptol. We thank you for shopping with us.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.