Dear Parag,

It is disappointing to know that you had a bad experience on your purchase of your Mobile from Naaptol.com. I, on behalf of naaptol would like to apologize for the inconvenience caused to you.

However, we are working on to improve our service, so you would not face any inconvenience in future. We have taken your complaint and our special cell, created to resolve the problems of our esteemed customer of this forum, will be in touch with you very shortly.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Amey Thakoor
Customer Care.

Originally Posted by Unregistered

Hi,

I have puchased ePhone from online shopping site, Naaptol. I received the phone and found that the phone is China phone and it has duplicate IMEI number. Also, it gave verious error messages within 15 days of the use.

I called the customer care number and asked for refund. They asked me to send the phone for replacement. I send them the phone and asked that I want the refund and dont want the china phone. Also, the phone they have proveided does not contain name ephone. only Phone is written over there.

Sir, I lost my 5000 rupees by purchasing this faulty phone. Kindly help me so that I can get the refund of my money and not the same faulty phone.

Regards,

Parag R. Ghorpade
9029462687

sir pls let me know about the order no. 312527 which was received at ur kalbadevi adddress for repair purpose..

Hello,
I am Pushkar Balwadkar from Pune. I have placed an order (Order No : IC25912) on 20th May 2010 and as per the AVA Merchandising policy the product should reach at my place within 21 days.
Now its more than 2 months past and till today I have not received the product. Everytime I call at the given contact number (01244697999 / 18001800300) I get to hear a statement from the executive stating "My product would be dispatched within 2 days" and this is going on for past 1 month. Everytime I call I get to hear the same thing. I am really fed up now. This is too disappointing.
I am really disappointed with the quality of Service and Support which AVA Merchandising is giving me.

Please someone help me in sorting out this issue somehow.

Hope someone would revert back with a Positive and Swift response.

Thanx in Advance

Pushkar Balwadkar
09373611303
coolpuki5@gmail.com

I have provided my vehicle (Bajaj Pulsar) for servicing and other repairs on 08/31/2010 at 9:30 am. And, they have also prepared the Job card and commited to deliver it on 08/31/2010 at 4:30 pm. But at 3:00 pm they calle me that they can cannot repair my bike for atleat 2-3 days an dto take the vehicle from thier workshop. When I asked for the reason, no clear reason was provided.
I asked If you couldn't perform the service why have you prepared the job card and wasted my and your whole. Again, I was provided no reason.

I am very unsatisfied and unhappy with the serivce. I think company like Bajaj should not provide its dealership to such unprofessional people.

Against: Amin Bajaj, Lal darwaja, A'bad, 25509731
Modern automobiles (G) Pvt. ltd

Respected sir/mam,
i wanted to tell u about my e phone.from the day i received my e phone i was having problem in it,so i sent my e phone for repairing to the address given by customer care.after getting it back from repairing it was still having problem.

So now after sending the product 2 times i want a new product or my money back and if i do not get i would complain to police and also take help of the consumer court.i dont want you to be in any trouble so i should get a new product.

Thank you
pradip thakur
9860766695

Originally Posted by Unregistered

Hi,

I have puchased ePhone from online shopping site, Naaptol. I received the phone and found that the phone is China phone and it has duplicate IMEI number. Also, it gave verious error messages within 15 days of the use.

I called the customer care number and asked for refund. They asked me to send the phone for replacement. I send them the phone and asked that I want the refund and dont want the china phone. Also, the phone they have proveided does not contain name ephone. only Phone is written over there.

Sir, I lost my 5000 rupees by purchasing this faulty phone. Kindly help me so that I can get the refund of my money and not the same faulty phone.

Regards,

Parag R. Ghorpade
9029462687

iam lost p tpuch phone falt touch low

Order no.807942

Car MM player

last 3 month i had not receivd refunf.

Rajesh 9823023289

There customer beware of naaptol product .totally faulty product .I have lost my 2229 by purchasing car stereo .It was broken & very low grade in quality .Complaint show no use .


with regards

Saurav

Faridabad

I had purchased one spy camera phone from Naptol.com four months ago. Now I want get repared of this pen. I am from Gujarat, Achint Kumar Mukharji. Cell No. 9724856127

my order no.982201, your customer representative say that this product delivered at 1st Apr 2011 but this product is not delivered to me plz co-operate to me!

Hi,

I had purchased the phone on 24th April 2011 from naaptol I received it on 2nd May 2011.The vibration does not work in my phone and also I am not able to send messages using the phoen properly.Please assist me with this problem as soon as possible.Either need a refund or a diferent phone.Kindly Assist.My order no is 112963684


Thabnks

Subhash Nair

i have purchased tcl mini laptop , its speker are not working and not conected with mobile internet. i wants purchase 6 new laptops for my cyber cafe. your c.care not give me solution. so plz. give me solutin on my email I.d sunnysoni87@ymail.com or my mob No. 9882127331.

I purchased BB Storm phone in Jan-2011. I got the delivery but it was a faulty phone so I returned it immediately on the next day.
Now in May-2011, I am still waiting for delivery. I have called naaptol customer care twice in every week since Jan. But all I get is "Sir please wait for 3-4 working days".
When I ask for escalation mail I'd or number they say that they don't have any such facility. Still I managed to get one I'd from site. It was CEO's ID
Again No response.

Can you please let me know what is the procedure the officialy register a complaint against naaptol. I have my 12000 locked with them.

Hi,

As per your reply on my complaint for e Phone, you will be getting in touch with me very shortly.
Till date I have not received any communication from your side.

Your faulty phone is still with me in completely non-working
condition. Please do the needful at the earliest as its been long
since I am waiting for response from your side.

I would also like to mention here that I want the faulty phone to be
replaced by original and good working phone and not the same china
model non working phone.

Awaiting your response.

Regards,
Parag.
+91 9029462687
parag.ghorpade@gmail.com

maine naapotol se wespro tablet 786 mangaya bahin ko gift karne k liye...... lekin ye kya samjhege ki 6298 me 1 parivar 2 mahina tak khana khata hai,,,,, mai kise complent karu kisse kahu ki mere sath dokha hua hai.... ya apni bahin se kah du ki ki agle bithday pe kuch aur la k duga mujhe loota gaya hai... meri 6 mahine ki bachat thi aur in saalo ne kha li................