Useful Information Customer Care Address Popular Judgments
FAQ Consumer Forum Reliance Karnataka Country Club Bajaj Allianz State Bank Of India
Court Fee Airtel Chandigarh Idea ICICI Lombord Andhra Bank
Where to file Complaint Vodafon Bengal Tata Indicom HDFC Standard Life HDFC Bank
Notice Sample Idea Uttarakhand Airtel IffcoTokio Icici Bank
First Appeal Consumer Forum BSNL Gujarat Reliance Metlife Punjab National Bank
Consumer Protection Act Nokia Rajasthan Vodafone SBI Life Insurance Bank Of India
RTI for Banks Micromax Assam Mobile Store Reliance General Insurance Canara Bank
Insurance Ombudsman Lava Uttar Pradesh MTNL New India Insurance Bank Of Baroda
Banking Ombudsman Karbonn Jharkhand Birla Sun Life National Insurance United India Insurance
How to start DND Sony Bihar LIC Oriental Insurance State Bank Mysore
Irctc TATA AIG India Bank


+ Submit Your Complaint
Page 1 of 5 123 ... LastLast
Results 1 to 15 of 72

Thread: Tata Photon Policy for changing from postpaid to prepaid

  1. #1
    rakesh.aset is offline Junior Member
    Join Date
    Sep 2012
    Posts
    4

    Default Tata Photon Policy for changing from postpaid to prepaid

    Hi ,

    I am Rakesh Sharma user of photon number 9212753721.

    I converted my photon number mentioned above from Prepaid to post paid from a franchise shop near me. They converted it everything was fine till now.

    But now when i went to that same franchise shop for converting my postpaid to prepaid they are saying they will charge me 100 rs to convert my Postpaid number to prepaid. Why there was not the same charge when i converted from prepaid to post paid.?

    I called customer services and they told me that no franchise can charge you for converting from postpaid to prepaid. And told me to again visit the same franchise after i pay my bill . And told me that if franchise won't be converting my number from post paid to pre paid they will take care of my request from there end.

    I paid my bill and went to the franchise today. This time they told me that franchise don't have rights to convert from postpaid to prepaid.

    I called customer services as per my last discussion. But one of the customer executive who picked told me franchise cannot convert from postpaid to prepaid. They can only convert from prepaid to postpaid. What kind of service is this.? When i am converting from prepaid to postpaid i can get that converted from my nearby shop. But to convert from Postpaid to prepaid i have to travel 20 km to get that done.?

    Please look into this issue. Its really annoying that customers are made to suffer when they convert from postpaid to prepaid.

    Thanks
    Rakesh

  2. #2
    Tata DOCOMO is offline Senior Member
    Join Date
    Apr 2010
    Posts
    9,155

    Default

    Dear Customer

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  3. #3
    rakesh.aset is offline Junior Member
    Join Date
    Sep 2012
    Posts
    4

    Default

    Hi Tata Docomo Senior Member,

    Did you looked at my complaint or just pasted this message as a part of copy paste operation??

    I had a discussion with one of your Executive yesterday or day before yesterday. I asked her please let me know any branch in Noida where i can get this converted from post paid to prepaid. She told me that i can go to a outlet in shoprix mall.

    I went to the the outlet which is 4-5 Km from my office, just to hear that we don't have rights to convert it from post paid to prepaid.

    It means i was misguided again.

    After this i called a executive to confirm why i am not able to get it converted from post paid to prepaid from shoprix. He was having no answers. He suggested me that he can tell me outlets near my place where i can get this converted.

    To my surprise the first outlet that he told me was the one which i already visited and the one which was asking me to pay rs 100. I told him that they don't have rights to convert i have already been there. Then he was telling me other outlet addresses and then i told him that these all seems to be franchise and they also don't have rights to convert from postpaid to prepaid. Then he was saying sorry and i asked him please tell me if i would be able to get it converted from Connaught place then he said yes you would be able to.

    I would be going there tomorrow. Or may be Noida sector 18 branch.

    But again i was misguided by executive and thank god i knew the branches he told me don't have access to convert. Else i would have gone to those outlet wasted my time just to listen we don't have rights.

    SO now i visited first outlet which demanded me 100 rs on Sep 16 , 2012.

    If i would have paid that outlet 100 rs it would have been done by September 18,2012. So the cost that i would have paid is

    100+ 2 days rent(60)=160.

    Instead i decided not to pay 100 rs as thought there should be no charge for conversion. And it has till now costed me

    100(to visit shoprix mall outlet)+ 400(10 days rent of photon)+ 100(for visting sector 18 or CP outlet)=Rs 600

    So in addition to my time that has been wasted i had to pay 500 rs more. Which is annoying.

    Moreover i have been communicated that they will waver my rent. But yesterday when i had the discussion they were syaing they would only be able to waver 200rs. Again misguied by executives.

    Thanks
    Rakesh

  4. #4
    Tata DOCOMO is offline Senior Member
    Join Date
    Apr 2010
    Posts
    9,155

    Default

    Dear Customer

    We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  5. #5
    Tata DOCOMO is offline Senior Member
    Join Date
    Apr 2010
    Posts
    9,155

    Default

    Dear Customer

    This is to inform you that your issue has been resolved. We request you to visit the outlet with personal ID proof after clearing the outstanding amount for further procedure.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  6. #6
    rakesh.aset is offline Junior Member
    Join Date
    Sep 2012
    Posts
    4

    Default

    Issue resolved?? what is the resolution? which outlet do i need to visit.??

    Ridiculous !!!!!!!

    Call me to discuss if it has been resolved. Saying that it has been resolved doesn't make that it has been resolved.

    I am still facing same issue that i need to travel 15020 km to get my conenction converted to prepaid instead of getting it done by an outlet near me.

    Moreover i have to pay 15 days bill as well which i was told would be wavered.


    Moreover you customer care executive misguied me to visit Shoprix mall outlet. They too don't have rights to convert postpaid to prepaid. And you very easily said that issue resolved.

    Before giving resolution did you checked that i have already paid my outstanding a week ago??

  7. #7
    ranjanbajpai Guest

    Default Problem

    hello sir,
    i am ranjan bajpai with my photo no 9227914744
    a/c no 916706459


    I want to change my photon postpaid to prepaid please guide me abt what i have to do

  8. #8
    rakesh.aset is offline Junior Member
    Join Date
    Sep 2012
    Posts
    4

    Default

    No callback no message??? What happened??.. Are we the customers who should always suffer?????? Despite raising the issue on this forum still no resolution..?

    I got my bill this week and that have not been waved off??? I have to pay rs 700 extra just because of this stupid policy of tata poton. Moreover tata photon executives misguided me and wasted my time.....

  9. #9
    Unregistered Guest

    Post Message Card Problem

    I have been using Reliance smart connection from more than 3 years and since then am using Rs 39 sms pack which had the offer that whole national and local messages free plus if I am out of station then also no std charges will be charged,that is from where ever i text it was free.But this month my sms pack got activated 4 days later than the day it should be and moreover now whenever I am texting they are charging me Rs 1.5
    I have complained more than six times regarding this to the customer care but the usual answer than "madam please call after 2 hours your problem will be solved",but still now I have got no solution.

    This is creating a lot of communication problem for me.
    So,I am requesting you solve my this issue as soon as possible,so that the faith which which we have on reliance communications remains.
    The connection is on my name
    Name: Ankita Upadhyay
    No: 9883927410

    Expect Immediate Action

  10. #10
    R_COMcare7 is offline Senior Member
    Join Date
    Mar 2012
    Posts
    337

    Default

    Quote Originally Posted by Unregistered View Post
    I have been using Reliance smart connection from more than 3 years and since then am using Rs 39 sms pack which had the offer that whole national and local messages free plus if I am out of station then also no std charges will be charged,that is from where ever i text it was free.But this month my sms pack got activated 4 days later than the day it should be and moreover now whenever I am texting they are charging me Rs 1.5
    I have complained more than six times regarding this to the customer care but the usual answer than "madam please call after 2 hours your problem will be solved",but still now I have got no solution.

    This is creating a lot of communication problem for me.
    So,I am requesting you solve my this issue as soon as possible,so that the faith which which we have on reliance communications remains.
    The connection is on my name
    Name: Ankita Upadhyay
    No: 9883927410

    Expect Immediate Action

    Dear Customer,


    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


    Cheers,


    RCOM Care

  11. #11
    harshil modi Guest

    Default big cheating is going on .....BLUFFFFF

    Dear sir,

    I have tata photon plus data card 9225837550.
    i want to convert post paid to pre-paid.i have visted Tata Docomo shop,Fatima nagar,Pune.
    Very rude staff.he told me there will be charge of 100Rs.i asked him to if you will give receipt of 100Rs i will pay.
    he bluntly denied.why no body is interested to convert post paid to pre paid.??????
    really bluff. cheating.
    2 days ago i went in same tata docomo shop, no one ask for this 100Rs charge.

    What the hell is going on in TATA....shame on u

    Harshil Modi
    8446040433

  12. #12
    harshil modi Guest

    Default big cheating in TATA which is a big brand name

    Dear sir,

    I have tata photon plus data card 9225837550.
    i want to convert post paid to pre-paid.i have visted Tata Docomo shop,Fatima nagar,Pune.
    Very rude staff.he told me there will be charge of 100Rs.i asked him to if you will give receipt of 100Rs i will pay.
    he bluntly denied.why no body is interested to convert post paid to pre paid.??????
    really bluff. cheating.
    2 days ago i went in same tata docomo shop, no one ask for this 100Rs charge.

    What the hell is going on in TATA....shame on u

    Harshil Modi
    8446040433

  13. #13
    Tata DOCOMO is offline Senior Member
    Join Date
    Apr 2010
    Posts
    9,155

    Default

    Dear customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  14. #14
    G KOTTEESWARAN Guest

    Default Post paid to prepaid

    Sir,
    a
    iam kotteeswaran
    my account no.916459212

    postpaid to preipaid change for the month of march 13th 2013,
    (my cell received your messege hi migration request number 347512811 for your
    photon/dongle del num ber has been closed done postpaid to prepaid).

    Thanks
    kotteeswaran

  15. #15
    Tata DOCOMO is offline Senior Member
    Join Date
    Apr 2010
    Posts
    9,155

    Default

    Dear G KOTTEESWARAN,

    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.


    Thanks and Regards
    Customer Care
    Tata DOCOMO.

+ Submit Your Complaint
Page 1 of 5 123 ... LastLast

Similar Threads

  1. coomplaint against tata photon plus postpaid.
    By Mahaveer in forum Broadband
    Replies: 54
    Last Post: 12-28-2013, 07:47 PM
  2. Tata Photon postpaid legal notice
    By shivaprasadmb in forum Broadband
    Replies: 6
    Last Post: 02-23-2013, 10:26 AM
  3. Tata Photon Plus Postpaid
    By sh1604 in forum Mobile
    Replies: 0
    Last Post: 08-13-2012, 08:28 PM
  4. Tata Photon - Postpaid to prepaid conversion
    By gnitin in forum Broadband
    Replies: 0
    Last Post: 06-01-2012, 07:39 PM
  5. Vodafone: Changing from Postpaid to Prepaid!
    By Unregistered in forum Product And Services
    Replies: 0
    Last Post: 11-22-2010, 10:04 AM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •