Hi,

I am already having Reliance Wimax connection at my home but due to speed issues and frequent connectivity issues I decided to go for Reliance NetConnect+ as Reliance promised user will get speed upto 3.1 MBPS.Even though I had bad experience with my existing connection I decided to go for Reliance once again.
I filled online application form to book the connection online on Monday 14 Sept 2009.After some 2-3 hours I got call from Dipti Sharma from Vriti Interactive Noida office to confirm details and internet plan.She promised that If you do the payment of Rs.3400 you will get connection activated by tomarrow afternoon.As per our discussion Reliance Data Card delievery person visited my office in the evening and collected copies of required documents[HSBC Bank Cheque(No:859878)PAN Card,License,Photo] and told me to send the electricity bill on email id of Ulhas Patil(ulhas.p@vriti-interactive.com).As per the discussion I immediatly forwarded the Electricity Bill[I used to get on my email id every month] & got confirmation from Ulhas Patil for the same.Next day I got call from Dipti Sharma Vriti Interactive Noida that If you do the online payment then only we will process your application today otherwise you have to wait till cheque processing.So I decided to make the online payment[Payment Reference Number:1664552] and wrote couple of payment confirmation mails to Dipti Sharma and Ulhas Patil that not to process HSBC Bank Cheque(No:859878) as I am already done with online payment.After online payment nobody from Vriti or Reliance revert back to me for Address Verification on that day.I tried to contact Dipti Sharma and Ulhas Patil but nobody pickup the phone.Next whole day I did the same thing and same result.In the evening Ulhas answered my call and said that I need to send the Electricity Bill again to complete the registration process.I send it again in hope of application will get process soon.On next day[17 Sept 2009] morning I got SMS alert from HSBC bank regarding Rs.3400 cheque debit from my bank account[as I already told them not to process the cheque].I mailed Dipti(dipti.s@vriti-interactive.com) and Ulhas couple of time but no reply from them.They deducted Rs. 6800 from my account for single connection.I understand Reliance/Vriti people need to follow certain process to give new connections but they should not make false promises to people and cheat them.I strongly feel there is lack of co-ordination between different department.Nobody is knows what other person is doing.They only know how to get money from people and make them fool..Both the companies have 'Communication' and 'Interactive' words in their name but in actual they dont understand meaning of those.I dont know whether I will get connection on time and refund of Rs.3400 they deducted from my account.I am not sure about the money as amount got deposited into Vriti Interactive Account and not in Reliance account.Still I dont know the exact status of my application.I think the only hope I have is to go to Consumer Court.


Thanks and Regard,
Prashant Shelke
9923600366

Looks like I have also become victim of Vriti Interactive. This time, the agent name was Kajal Kiran (01204087643). Later, I talked to her sales manager Ranvijay Singh (01204087621, M.9311706697). He promised that device would be activated within hour and I had to wait for 2 days to device get activated. Now, I am getting pathetic connection or no connection from device. When I call this sales guy, he is rejecting my calls. When I called Reliance customer care, they say they do not have any information about my device.
Am I cheated by these guys?
I am not sure whom to contact. I am in Pune and these guys are in Noida.
Any help?
- Sandeep
sandeeplk@yahoo.com

Dear Customer,

We sincerely regret for the inconvenience caused to you.

Please write in to us at reliance.care@vriti.com with your complete details, so as to enable us to resolve your complaint instantly.

Regards
Customer Support Team
Connectindia.in (Vriti Interactive)
0120-4087672/74/78

Dear Customer,

We sincerely regret for the inconvenience caused to you.

Please write in to us at reliance.care@vriti.com with your complete details, so as to enable us to resolve your complaint instantly.

Regards
Customer Support Team
Connectindia.in (Vriti Interactive)
0120-4087672/74/78

Originally Posted by sumith.s

Dear Customer,

We sincerely regret for the inconvenience caused to you.

Please write in to us at reliance.care@vriti.com with your complete details, so as to enable us to resolve your complaint instantly.

Regards
Customer Support Team
Connectindia.in (Vriti Interactive)
0120-4087672/74/78

I wrote to this email ID numerous times, they care a damn to give response. Big cheaters
Now I noticed the same as Sumit, he assures call back but that will not at all happen.

Originally Posted by sumith.s

Dear Customer,

We sincerely regret for the inconvenience caused to you.

Please write in to us at reliance.care@vriti.com with your complete details, so as to enable us to resolve your complaint instantly.

Regards
Customer Support Team
Connectindia.in (Vriti Interactive)
0120-4087672/74/78

Dear Sumit,

I can’t stop myself appreciating you how confidently you bluff.

Just have a look at your email inbox and say how many complaints have you resolved instantly. Leaving apart resolving do you atleast care to reply them?