Dear Customer,
We have noted your concern.Our customer representative will contact you for further assistance.


Sincerely,
Max New York Life Insurance

Dear Mr. Vaghela

Thank you for writing to us.

This is with reference to your query regarding policy number 718716863

We would like to inform you that we have received the surrender request on December 14,2011 and the fund value on Dec 14,2011 was Rs. 105,505.74.

As per policy contract the surrender charges in the 3rd year is (60 % of Initial ATP),Hence Rs. 24000 (40,000*60/100)has been deducted as surrender charges.

Further, we would like to inform you that an amount of Rs. 81,505.47 is refunded as surrender value which is correct as per contract.
In case of any clarifications call us at Customer Helpline: 1800 200 5577 or e-mail at service.helpdesk@maxnewyorklife.com.

It is our endeavor to keep improving our services to continuously meet your expectations. Hope, the above response to your complaint is complete and is to your satisfaction. In case you are not satisfied with the response, please write to us at nodal.officer@maxnewyorklife.com with in 8 weeks.


Thanks and Regards
Manager Services


Max New York Life Insurance Co. Ltd.
Operation Center, Plot No. - 90 A
Sector - 18, Udyog Vihar
Gurgaon - 122002
Toll Free - 1800-180-5577 // 1800-200-5577
Phone: +91-124-4219090 Ext : 9645

HI ,
I hjave taken policy from MNYL in Jan 2012 and paid 50,000 per 1 year if lock in period is 3 years i need to pay more 1 lakh and at 3 years i will be paying 1,50,000 and if i want to surrender the policy atleats i should get the money back which i invested and now agent is telling all stories about decudtions if this is the case this is totally unfair even if we put the amount in money bank will not cut money in fact will give little more .
this agents are really cheaters they just said after 3 years any time you cantake your money back but never neer said that money will be deducted .

Thanks
Srinivas