If they have international parent company, write to their Customer Service and
feedback/complaint section. This might just work letting them know of their
malpractices in Indian subsidiary operations. This is apart from writing to
insurance regulator.

Regards

Once you apply for the Policy, Normal Practice is that you will get your Policy
within 21 Days, and when you received the Policy, i.e. the day or date you
receive the Policy, within 14 Days you can Return the same to the Company as per
the IRDA Rule, if you are not satisfied.

The Company will give you the Refund maybe after deducting some expenses.
Medical Process is neccessary and cumpolsury as per your Premium Amount is High.

And even, then, If you do not get any response, simply send your Complain to
IRDA.

Dear Sir,

It is the case of all the Pvt Insurers who have to come to the Market-And
also,it is an unwritten Policy of any Insurer, how best to dis-allow any claim
with some filthy reasons- Now all the Insurers are giving stock Market linked
proposals but declare the risk of the Investment lies with the Policy holder-
IRDA should come forward to rectify these things and also marketing byt MLM
methods of the Insurance business – regds

Dear All,

It is one of the serious concern about ur investment in metlife insurance. I am the victim of Metlife insurance, Begumpet Branch, Hyderabad. I paid 25000 as a quarterly premium for my kids Educational plan, and needs to pay only for 3 years which is about 3 lakh rupees. After that I can with draw 80% of the amount after 3rd year. But after the agreement copy and payment I have received some other policy which has a face value of 14 lakh rupees and I have to pay one lakh every year till 20 years. I approached the manager for clarification and he started avoiding me to clarify. Then I complained about this to the customer care but of no use. Finally I caught him in his office and returned the policy papers and asked my money back. He took 6 months to find a problem and simply said he can not help me. Finally I lost 25000 rupees. So finally my sincere suggestion to you all is never ever invest in private sector. We don't know whether they help our families after our death.

Victim of Metlife

Dear All,

Metlife customer care people are the biggest frauds I have ever seen.They deduct money towards premium and do not re-instate the policy.They did not intimate me in any way about it.When I call them up,they tell my policy has been terminated and i have lost all the money.These people should be punished for defrauding people of their hard-earned money.

Dear All,

This is to take your notice that the first person mentioned that his money has been used by Metlife for their purpose. First please think that a company which is bigger than all indian corporates and has own a goodwill in the market do not want to loose their name for this small amount. Also note that if the person has given a cheque in the name of the company Crossed cheque to Metlife the amount will be transferred to Metlife Account only. As every financial institution all the transactions in insurance companies are audited by the government(Just Like Banks) and the regulation by IRDA in this sector is very strict.

Also note that he mentioned that he has done a medical check up, if you pay 1 Lakh and the Insurance amount is 25 Lakh the balance 24 Lakhs is the risk. So before issuing the policy company needs to ensure that you are in good health(and it is not a fraud) and you are worth for the cover. So this is required. As you mentioned Private insurance companies, All insurance companies including LIC is Governed by IRDA, there is no seperation as private and public. In LIC usually your medicals will be done fraudulantly and submitted in the company by the agent. later if this case comes for a claim it will be rejected. As LIC is running for last 50 years (Others around 9 years)and has lot of policy holders the rejection happens people will not consider this as it is 1 in 100 cases.

As the person posted this complaint, very cleary connected with internet and other facilities. He can go to the Metlife site or he can send a mail to the customer care, other than calling the person mentioned.So he can later go to Insurance Ombudsman or consumer court if he is not reciving a satisfatory reply.

At the time of the recipt of the policy, as he knows about the policy and checked the details, in the policy document, it is very clearly mentioned that you can return the policy within 15 days of recipt of the same he will be reciving the invested money without any problam. Also it is mentioned that the Ombudsman contact details and other details in the document.

It is really suspecious that you have given the application to a wrong agent (May be he is closer to you). Also there may be any other details you need to submitt for issuance of the policy. So the delay happend.


As Metlife is a very strong customer service department, we know that after reciving the policy application, the branch will directly call the customer to verify the details. After issuance the customer will get a call from the customer care explanining all the details about the policy again and informing the customer , if he is not satisfied with the product, he can go for cancelation within 15 days. Theay are also providing service for that.


So before putting a complaint againest a company please understand what happend for this case and who made the mistake, witout understanding the same please do not advice any one.


I Have gone through(As advocate) a customer complaint aginest this company and understood later only, what was actually happend.

Regards,

Adv. A VJ

Originally Posted by Unregistered

Hi,

I am Joseph George C.G, Software Engineer, Technopark, Trivandrum.

For my Income tax savings, I chose MetSmart, a life Insurance policy
from MetLife.

My Policy premium amount was for Rs.1 Lakh per year, which i am
supposed to pay for 3 years.

On my death my wife will receive an amount of 25 Lakhs.

On 5th February 2007, I gave the following materials to MetLife,
Kottayam, Kerala.

1. Application No.KLK109099350 for my Life Insurance.

2. Cheque No:425323 for Rs.1 Lakh.

I got a receipt for the materials handed over.

After few days i had a detailed medical check up on one of their
test centers.

On February 21, Rs 1, 00,000.00 was deducted from my account.

(Account No: 968, Federal Bank, North Kalamassery, Kochi,Kerala).

When asked about the Policy Certificate, they told me that it
requires a lot of processing and to wait for two weeks.

So after two weeks i called the Manager and he told me that i will
be receiving it in the coming days. All my colleagues who applied
with me for the same policies (in different Branches of Metlife) got
their policy Certificates.

I waited for 1 more week and i called again. This time he told me
that they had sent it through Courier, but nobody received it at my
home (at Kalamassery) and hence it is in the courier office (at
Ernakulam). I asked the courier office, but they said that they
haven't any.

After that i started to make calls on a daily basis. The manager
made some stories every time.

Meanwhile they assured me that i will not loose any money and my
policy will commence on February 21, 2007 itself. i.e the date on
which it was withdrawn from my Account.

My call to Metlife continued for 1 more month. Now the manager is
not responding to my calls any more.

On May 22nd i got my Policy Certificate, but the Effective date of
the policy is seen as May 21, 2007.

Now i realized that they were using my money for some other purpose.

After all this, how can i believe that they will give the amount
Rs.25 Lakhs to my wife after my death?. I have seen people's
comments on net, Metlife denying money claiming lack of paper work.

I made a call to their toll free number. They registered a complaint
and the number was 4514.

I asked them to return my hard earned money with 18% interest.

I sent several mails afterwards but still my issue is not solved.Now
its almost 1 year since i gave them money.

I lost my trust in Metlife, which i supposed to be one of the best
financial institutions in the world.

I request all of you not to invest in Metlife. They have destroyed
my peace of mind and hard earned money.

Regards,

Joseph

Re.

Dear All,

This is to take your notice that the first person mentioned that his money has been used by Metlife for their purpose. First please think that a company which is bigger than all indian corporates and has own a goodwill in the market do not want to loose their name for this small amount. Also note that if the person has given a cheque in the name of the company Crossed cheque to Metlife the amount will be transferred to Metlife Account only. As every financial institution all the transactions in insurance companies are audited by the government(Just Like Banks) and the regulation by IRDA in this sector is very strict.

Also note that he mentioned that he has done a medical check up, if you pay 1 Lakh and the Insurance amount is 25 Lakh the balance 24 Lakhs is the risk. So before issuing the policy company needs to ensure that you are in good health(and it is not a fraud) and you are worth for the cover. So this is required. As you mentioned Private insurance companies, All insurance companies including LIC is Governed by IRDA, there is no seperation as private and public. In LIC usually your medicals will be done fraudulantly and submitted in the company by the agent. later if this case comes for a claim it will be rejected. As LIC is running for last 50 years (Others around 9 years)and has lot of policy holders the rejection happens people will not consider this as it is 1 in 100 cases.

As the person posted this complaint, very cleary connected with internet and other facilities. He can go to the Metlife site or he can send a mail to the customer care, other than calling the person mentioned.So he can later go to Insurance Ombudsman or consumer court if he is not reciving a satisfatory reply.

At the time of the recipt of the policy, as he knows about the policy and checked the details, in the policy document, it is very clearly mentioned that you can return the policy within 15 days of recipt of the same he will be reciving the invested money without any problam. Also it is mentioned that the Ombudsman contact details and other details in the document.

It is really suspecious that you have given the application to a wrong agent (May be he is closer to you). Also there may be any other details you need to submitt for issuance of the policy. So the delay happend.


As Metlife is a very strong customer service department, we know that after reciving the policy application, the branch will directly call the customer to verify the details. After issuance the customer will get a call from the customer care explanining all the details about the policy again and informing the customer , if he is not satisfied with the product, he can go for cancelation within 15 days. Theay are also providing service for that.


So before putting a complaint againest a company please understand what happend for this case and who made the mistake, witout understanding the same please do not advice any one.


I Have gone through(As advocate) a customer complaint aginest this company and understood later only, what was actually happend.

Regards,

Adv. A VJ

Dear All,

This is to take your notice that the first person mentioned that his money has been used by Metlife for their purpose. First please think that a company which is bigger than all indian corporates and has own a goodwill in the market do not want to loose their name for this small amount. Also note that if the person has given a cheque in the name of the company Crossed cheque to Metlife the amount will be transferred to Metlife Account only. As every financial institution all the transactions in insurance companies are audited by the government(Just Like Banks) and the regulation by IRDA in this sector is very strict.

Also note that he mentioned that he has done a medical check up, if you pay 1 Lakh and the Insurance amount is 25 Lakh the balance 24 Lakhs is the risk. So before issuing the policy company needs to ensure that you are in good health(and it is not a fraud) and you are worth for the cover. So this is required. As you mentioned Private insurance companies, All insurance companies including LIC is Governed by IRDA, there is no seperation as private and public. In LIC usually your medicals will be done fraudulantly and submitted in the company by the agent. later if this case comes for a claim it will be rejected. As LIC is running for last 50 years (Others around 9 years)and has lot of policy holders the rejection happens people will not consider this as it is 1 in 100 cases.

As the person posted this complaint, very cleary connected with internet and other facilities. He can go to the Metlife site or he can send a mail to the customer care, other than calling the person mentioned.So he can later go to Insurance Ombudsman or consumer court if he is not reciving a satisfatory reply.

At the time of the recipt of the policy, as he knows about the policy and checked the details, in the policy document, it is very clearly mentioned that you can return the policy within 15 days of recipt of the same he will be reciving the invested money without any problam. Also it is mentioned that the Ombudsman contact details and other details in the document.

It is really suspecious that you have given the application to a wrong agent (May be he is closer to you). Also there may be any other details you need to submitt for issuance of the policy. So the delay happend.


As Metlife is a very strong customer service department, we know that after reciving the policy application, the branch will directly call the customer to verify the details. After issuance the customer will get a call from the customer care explanining all the details about the policy again and informing the customer , if he is not satisfied with the product, he can go for cancelation within 15 days. Theay are also providing service for that.


So before putting a complaint againest a company please understand what happend for this case and who made the mistake, witout understanding the same please do not advice any one.


I Have gone through(As advocate) a customer complaint aginest this company and understood later only, what was actually happend.

Regards,

Adv. A VJ

Dear All,

I went through the mail from Mr.joseph george. In his mail itself he mentioned that his collegues who paid the premium then got the policy document without any problem. so it is evident that it is not the problem of the company, may be that particular agent might have manipulated things.And please understand that a financial giant like metlife has no need to make a fraudenlent deed.I am a customer of metlife and i invested 50000 Rs. I also had similar investment in many pvt life insurance cos. I had closed my policy 6 months back and i got good returns. Also I have evidence of Metlife settling claims faster than other companies.

My simple request to all the people who read this is , please dont arrive into a conclusion on Metlife based on these incidents. As we know many of the LIC agents take money from the customers as premiums and they dont pay. The money goes to the agents pockets. Based on this can we conclude, that LIC is a Fraudelent Company ?

As far as my experience is concerned , Metlife is a great company and they deal with customers in avery good manner. So I strongly reccomend Metlife if you are looking for an Insurance plan

regards
SR

Metlife needs to be investigated to see if they are indeed honoring Claims of their customers. The way they have been dealing with me I have very grave doubts. Someone needs to investigate this.

Khalid R. Khan
Hyderabad

Originally Posted by Unregistered

Dear All,

It is one of the serious concern about ur investment in metlife insurance. I am the victim of Metlife insurance, Begumpet Branch, Hyderabad. I paid 25000 as a quarterly premium for my kids Educational plan, and needs to pay only for 3 years which is about 3 lakh rupees. After that I can with draw 80% of the amount after 3rd year. But after the agreement copy and payment I have received some other policy which has a face value of 14 lakh rupees and I have to pay one lakh every year till 20 years. I approached the manager for clarification and he started avoiding me to clarify. Then I complained about this to the customer care but of no use. Finally I caught him in his office and returned the policy papers and asked my money back. He took 6 months to find a problem and simply said he can not help me. Finally I lost 25000 rupees. So finally my sincere suggestion to you all is never ever invest in private sector. We don't know whether they help our families after our death.

Victim of Metlife

Dear,
I can understand what is happening to you. I would like to request all the investors please be carefull while you investing b'coz its your own hardearned money so why to believe others for making the decision. Its your own responsibility to check out with all the details before investing to avoid all this hassels post making the decision. Please note that "NO INESTMENT IN THIS WORLD CAN GIVE YOU GOOD RETURN IN SHORT TIME" we need to understand that companies are also investing our money, generating profit and sharing the same amonst the policy holders. Please keep it in your mind that while purchasing a policy from any company (whether its private or government) think that you are investing the money in LIC OF INDIA (long term). I believe you are also working in a private organization so don't utter that DON'T INVEST IN PRIVATE LIFE INSURANCE CO. and never know when you have to swallo your words back. Best of luck you continue the policy as if you have bought an LIC policy, you will get the benefit.

Regards,

I am also very very unsatisfied with metlife services.
I request all of you not to invest in Metlife.

its amazing to say the least, their indian website metlife.co.in is down for past 2 days

Originally Posted by Unregistered

its amazing to say the least, their indian website metlife.co.in is down for past 2 days

True it in fact is down for the last 3 days...