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Thread: CITIBANK - GOOD HEALTH POLICY not discontinued

  1. #1
    ashaiana Guest

    Default CITIBANK - GOOD HEALTH POLICY not discontinued

    I had applied for Citibank Good health policy for my parents on my
    credit card in 1999. In 2000, my parents decided not to continue with
    this policy. We called the call centre, told them abt that to no
    avail.

    I was overseas at that time, and called their helpline from overseas
    (this helpline has also been discontinued for many yrs now). Over the
    years I have faxed and emailed them from 2000 till 2003 and have
    spoken to their call centres numeours times. There has never been a
    reply to my written request by fax or by email from Citibank.
    Verbally a no of persons have spoken to my parents and confirmed that
    the charges will be reversed and all is well. But that has never
    happened till date.

    Now, we are being called by Citibank to make payments along with huge
    interest amounts.

    I have a copy of my emails sent to citibank.

    Pls advice , if in this case, the banking Ombudsman or the consumer
    court can assist me.

    Thanks for your time,
    Ash

  2. #2
    Unregistered Guest

    Angry Ttk card

    Sir,
    I have taken Good Health policy through my citibank credit card which is offered to pay in installments for 2 years policy i have been paying Rs 669.11 since sept,2011. its been 3 months but i have not received the card from the authorities though i received the documents.

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