Dear Mr / Madam ,
Good Day To You…!!!!!!!
We have two policies of Birla Sun Life Insurance which we took throgh the Citi Bank from Surat Ghod – Dod Road Branch.
It was special offer for us on our citibank credit card name Meena Lekhraj Khatri.
The policies are as given below:
Birla Sun Life Insurance – Policy Number # 2732084, Lekhraj M Khatri.
Birla Sun Life Insurance – Policy Number # 2732070, Meena Lekhraj Khatri.
As above, the policy of Meena Lekhraj Khatri is closed after 5-6 months Premium taken up to jully- august 2009 staements 1without any intimation.
When we came to know from our Citibank credit card statements, there is only single premium charge in our credit card for the premium of Lekhraj M Khatri and not for Meena Lekhraj Khatri.
At the same time, we called Citibank guy Mr. Rahul Satta who proceed for the policies. He replied us not to worry and the policy of Meena L Khatri was still running.
But when we confirmed from the Birla Sun Life Insurance Company, they replied us to contact to only the Citibank regarding the same matter.
Then we sent mails to Citibank regarding the policy status then Citibank replied to contact the Birla Sun Life Insurance.
After that we again contacted to the Birla Sun Life Insurance company by e-mail, and they again replied to contact Citibank. This happened to us so we contacted both the Citibank and Birla Sun Life Insurance company together by e-mail. Then both them informed us that the policy of Meena Lekhraj Khatri is not in force and closed.
Then Birla Sun Life Insurance told us that they haven’t issued the policy for Meena Lekhraj Khatri though the policies were actually taken from the credit card of Meena Lekhraj Khatri.
After we sent him the original policies scan copies by mail to Birla Sun Life, they replied us that policy is issuing by mistake.
Attached first premium receipts of both policy.
We have tried to attach our correspondence with both Citibank and Birla Sun Life Insurance in this e-mail below:
Now i am totally disappointed pls help me to solve the issue.
Hope to hear from you soon.
Meena lekhraj khatri


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