Club Mahindra holidays - Cancellation of membership and reimbursement of down payment

**callvinodgupta** · 06-05-2012, 02:53 PM

Dear Sir/Madam,

On 2nd June 2012, I took club mahindra membership and paid 29,999 rupees at your branch in Pacific Mall, Ghaziabad. Next day, I found that the information provided by sales lady and manager over there was wrong.

So, from next day onwards, I talk to the manager hours to make my membership cancel and refund the money. but he is not even telling me the process.

After talking to customer care, I came to know that I have to write a mail to feedback@clubmahindra.com. I wrote to this mail but I am not getting any reply.

Can you please help me to know how I can get my money refunded?

Please note that membership id is not generated yet. And, my contact details are -
Mobile 7838097786

The mail which I wrote is -

----------------
Dear Sir/Madam,

On 2nd June 2012, I took club mahindra membership and paid 29,999 rupees at your branch in Pacific Mall, Ghaziabad. Next day, I found that the information provided by sales lady and manager over there was wrong.

So, from next day onwards, I talk to the manager hours to make my membership cancel and refund the money. but he is not even telling me the process.

Today, after talking to customer care, I came to know that I have to write a mail to this mail id to process the cancellation.

SO, PLEASE ACKNOWLEDGE IT AS FORMAL INTIMATION FOR REQUEST OF CANCELLATION DURING MY RESCISSION PERIOD.

I request you to accept this cancellation request and process the refund ASAP. Your quick action on this will be highly appriciated.

Please note that membership id is not generated yet. And, my contact details are -
Mobile 7838097786

Thanks,
Vinod Gupta

**nikhilnn** · 06-07-2012, 09:52 AM

Good day , I have taken a club mahindra membership in 2010 . (Red) . At the time of taking membership i specifically clarified with the sales agent regarding selling / refund of the membership at a future date . I was given past references and guaranteed that the membership value will
only grow with time and that should i want to dispose it at a later date , the company would refund the amount to me . Today i spoke to the person in charge of Tamil nadu and kerala and he very bluntly told me that i will not get any refund back and that they do not take responsibility for what offers their sales representative dishes out . I find this highly inappropriate and intend to lodge a complaint with the consumer court .

Interaction ID No : 4060277

Capt. Nikhil

**clubmahindra** · 06-12-2012, 11:25 AM

Dear Mr.Gupta,

We are concerned about your feedback and would like to look into this case. Any prospective owner of a Club Mahindra membership should expect to receive accurate information from the sales representative. If that wasn’t the case, we urge you to please email us at manager@mahindraholdiays.com with your membership information. Once we receive your email we will get in touch with you to address your concerns. We look forward to speaking with you soon.

With regards
Saurabh
Mahindra Holidays

**clubmahindra** · 06-12-2012, 11:35 AM

Dear Capt.Nikhil,

We are concerned about the feedback that you have given through this forum and we believe that our member relations team is in touch with you to resolve this at the earliest.

In the meantime, if you have any concerns, please write to manager@mahindraholidays.com.

With Regards
Saurabh
Mahindra Holidays

**callvinodgupta** · 06-25-2012, 12:42 PM

Please see the mail which I wrote to feedback id but no reply even after 3 reminders. Also, I tried to send it to the id provided above but was bouncing. I today noticed that there is spelling mismatch and correct it today and send it now. I will keep the forum updated about the response. Here is the mail, which I sent.

----------------------
Subject: Re: 'MHRIL=004-052-385' Cancellation of Club Mahindra membership
From: "Vinod Gupta"<> Mon, 25 Jun '12 12:31p
To: "manager

Can you please take care of this?

Thanks,
Vinod Gupta

---------------------------

The Club Mahindra does not seem to be professional. My earlier mails are still not replied.

Thus, do you people think, I would suggest anyone to choose your package?

Please consider it as reminder to confirm my request.

Thanks,
Vinod Gupta
7838097786

------------

When writing below mail, I was sure that I am not going to get reply and this is the impression Club Mahindra has left on me.

By the way, can I now expect reply for the below mail as I am expected to get the refund cheque before 4th July 2012. Just confirm this.

Thanks,
Vinod Gupta
7838097786

--------------

As per our several long discussions on phone, I am sure that I provided the good feedback to you which will help you to grow further.
On the other hand, as I requested to cancel my policy on 4^th June 2012, please confirm me if my money will get refunded by 4^th July 2012 (30 days from cancellation request).

Thanks,
Vinod Gupta
7838097786

------------------

Greetings from Club Mahindra!
Thank you for writing to us.

At the outset we regret for the delay in response.

We are concerned that you wish to opt out of your membership.

With regard to our telephonic conversation, we have marked it to our branch official at Delhi-Pitampura branch who would get back to you within 3 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.

Thank you for giving us the opportunity to be of service to you.

Please do mail us for further assistance.
Warm regards,
Padmavathy Kannan
Member relations | Club Mahindra Holidays
Mahindra Holidays & Resorts India Ltd.

**Alien23** · 08-15-2012, 03:26 PM

Solely mature eventually knowning that should i must dispose that at a later date, the company would return the total in my experience. Right now my spouse and i spoken towards person accountable for Tamil nadu in addition to kerala in addition to he or she really bluntly informed me that we will never find any return returning and they usually do not consider duty regarding what exactly gives their gross sales adviser dishes out there.

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**parmarlegalism** · 08-17-2012, 05:14 PM

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Dear Sir/Madam,

We will help & guide you to get back your
refund of Club Mahindra Membership Amount.

Call between 6.30 p.m. to 9.30 p.m.
Parmar Legalism
Advocates, Consultants & Trademark Attorney
Contact: 9892016032
Email id: parmarlegalism@yahoo.com
Maharashtra, Mumbai
India.