We are travel agent in mumbai - balaji tours.

We booked 2 groups rooms for our customers with sterling resort - darjeeling as follows:
chk in : 24/05/2011
chk out: 27/05/2011 - 9 rooms

chk in : 25/05/2011
chk out: 28/05/2011 - 9 rooms + 9 extra bed.

On 23/05/2011 we were told by their sales executive that due to their internal software error they have overbooked their rooms, hence they cannot give us.

They provided an alternate lodge against, sterling resort, which were in very bad conditions, and our guest who were jain customers who could not eat outside food, for which we had brought seperate kitchen could not eat along with their children, as there were no facilities to prepare it there.

Also we had to send men via flight from mumbai to explain to our guest that this was not our mistake, and had to incur seperate expences regarding the transporation, as it is far away from the main road approx 2 kms.