Dear Mr Ashwath,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard. Due to non availability of the rooms at the hotel we were not able to confirm the booking. Our team also tried providing you the alternate property and then we had processed refund for your booking.We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com
Best Regards
Yatra Care