This is a case of pure cheating wherein Signature Crest (Travelorg tour/travel operator) made me false promises when they offered me gift voucher and made all false promises to make my their member after paying Rs 20,000 in Sep 2009.
It has been 4 months since joining as member and I have not received all my relevant documents. I was told about about more than 25 locations where they have their property/hotels but finding only 10 or so in the list they've sent.
I had even got a confirmation for my holiday booking for Dec 30,09 to Jan 01,10 but they started refusing that and they did not allow my holiday. Obviously they got more money from some corporate customer and kept me aside.
As part of membership, I was told by their sales person Mr Sagar Shetty about 14 days coverage including food, local sightseeing, accommodation but was shocked to see later that they are only providing me 6 nights all inclusive package. This is pure cheating.
Also, they had promised me 40% discount on food for gift vouchers but they are negating that as well.
I had escalated this to their sales head Mr Abdulla Khan and he said that Mr Sarwar Khan would resolve the issue. I then met Sarwar, Usha and chasing them for last 2 months without any resolution from them.
The customer service is absolutely poor and there is no process in place in their reservation office. They try to fool people by making tall claims and false promises to add members.
I wonder if this forum can support me in resolving my case and furnishing some contact details below. If somebody is approached by them you need to get everything on paper as this seems to be a fraud company.
Contact nos - Sarwar Khan 9820288836, Usha 9892709499, Abdulla khan 9322493069, Sagar 9773406318
My cell no 9820234192.
Plot No. 1, Sonawala Lane,
Next to Samarat Motor Training School,
Goregaon East, Mumbai - 400 063.
Land Phone # : 91 22 4089 4089 | 4089 4000
Email : email@example.com