To the Customer Care,
HDFC Bank Ltd.

I had applied for home loan from your bank and the application got approved on 27^th April, 2011 vide home loan file no. 601743003/ANJLI. After receiving the demand letter from builder I applied for disbursement in the month on September, 2011. My application for the property is based on Flexi Payment plan from the very beginning. Since the builder informed me that HDFC has not approved Flexi plan, I immediately asked your executive Mr. Murari Yadav whether it is wise to continue with the disbursement process or to look for other banker. Your executive assured that HDFC will disburse loan as per Flexi plan looking at the construction progress at the site. Since your executive assured me about the loan disbursement I have not looked for any other banker.

Now after collecting all the documents and signing all the agreements HDFC Noida branch is saying that they will not be able to disburse the loan in Flexi Plan. This is very much unprofessional attitude. You could have told me the same months back and I would have looked for any other reputed banker instead of HDFC. I am an old customer of HDFC, I have Car Loan and Credit card a/c running from your bank. But after this definitely, in future I will never prefer HDFC which proves itself as most unreliable banker.

Thanks & Regards,
Arnab Sur
(9868780840)