SIR/ MADAM,
I AHD TAKEN A HOME LOAN FOR Rs 9,00,000/- FROM BANK OF PUNJAB PUNE @ 7.50% INTEREST FOR 18 YEARS ON 29/7/07 & PAID ALL MY EMI OF Rs7564/- REGULARLY WITHOUT ANY DEFAULT. BUT AFTER 36 MONTHS I FOUND THAT MY EMI WAS NOT BEING DEDUCTED FROM MY BANK A/C.
SO I WENT TO BANK OF PUNJAB & FOUND THAT THEY HAD SENT ALL MY DOCUMENTS TO GURGAON AS THERE IS A BANK VAULT WHERE THEY KEEP IMPORTANT DOCUMENTS, I WAS TOLD YOU ARE A PROMPT PAYER WHERE YOUR MONEY WILL GO, & THAT 4 EMI ARE REMAINING KINDLY PAY I IMMEDIATELY PAID THE REMAINING EMIS WITH A PROMISE THAT THEY WILL SEND ME THE ECS FORM AS SOON AS POSSIBLE, & ALSO AS A GOOD CUSTOMER OF THE BANK I WAS OFFERED A TOP OF Rs17,000,00/- AS THE PROPERTY RPICES HAD GONE UP. I AVVAILED THE TOP & TILL DATE I AM PAYING AN EMI OF 24,000/-
BUT UNFORTUNATELY THE BANK WAS TAKEN OVER BY CENTURION BANK, THEY SENT ME A WELCOMING LETTER BUT NO ECS FORM. CENTURION BANK APPROACHED ME AFTER 2 MONTHS TO COLLECT THE 2 EMIS WHICH I PAID IMMEDIATELY AGAIN REQUSTING THEM TO KINDLY SEND ME THE ECS FORM AT THE EARLIEST. BUT THEY DID NOT SEND AS THIS BANK WAS TAKEN OVER BY HDFC BANK.
HDFC TILL DATE NEVER SEND ME A WELCOMING LETTER NOR THE STATUS OF MY HOME LOAN, INSTEAD SEND A REP TO COLLECT 5 EMIS WHICH WERRE REMAINING AS THE TOOK OVER FROM CENTURION BANK THEY NEEDED SOME TIME, SO I PAID THE AMOUNT OF Rs38,044/- & TOLE THE REP THAT IT WILL BE DIFICULT TO PAY HUGE CHEQUES EVEERY TIME KINDLY SEND ME THE ECS FORM ALONG WITH MY STATUS OF MY ACCOUNT, THEY DID NOT SEND ME ANY THING . AFTER 6 MONTHS THEY SEND ME A NOTICE SAYING THAT I HAVE DEFAULTED IN MY PAYMENTS KINDLY GIVE THE POSSESSION OF YOUR FLAT.
I IMMEDIATELY WENT TO HDFC BANK INQUIRING THAT HOW COULD THEY SEND ME A NTOIC OF THIS KIND,THE HOME LOAN DEPT MANAGER Mr. VIKAS TOLD ME THAT LETTEER WAS FROM THE LEGAL DEPT OF THE BANK AND IT IS A ROUTINE TO SEND THESE KIND OF NOTICES TO THEIR CLIENTS KINDLY IGNORE IT.
SO I TOLD HIM TO SHOW MY STATUS OF MY HOEM LOAN A/C.
TO MY SHOCK THE EMI HAS BEEN RAISED TO Rs 8554/- & ALSO THE TENURE HAS BEEN INCREASED TO 418 MONTHS. WHERE AS INITIALLY WHEN I TOOKE THE LOAN THE TENURE WAS 412MONTHS OUT OF WHICH I HAD PAID FOR 46 MONTHS. WHEN I ASKED HOW COULD THIS BE POSSIBLE, THE REPLY WAS HE ALSO COULDNT UNDERRSTAND, & WILL GET BACK AFTER INQUIRING FROM BOMABY HEAD OFFICE, I USED TO CALL HIM EVERY WEEK BUT HIS REPLY WAS THAT HE HAS NOT RECD ANY INFORMATION FROM THE HEAD OFFICE, AFTTER 3 MONTHS HE LEFT THE JOB, HE WAS REPLACED BY Mr, SANDEEP, I FOLLOWED UP WITH HIM , BUT I GOT THE SAME REPLY THAT HE WILL GET BACK AS SOON AS HE HAS SOME REPLY FROM THE HEAD OFFICE, HE ALSO LEFT THE JOB IN 6 MONTHS, & MY INQUIRY WAS STILL PENDING,I WANTED A VERY CLEAR PICTURE ABOUT MY STATUS, SO I WENT TO THE BANK & MEET Mr. SINGH WHO HAD REPLACED SANDEEP. HE ASKED ME TO MAKE SOME PAYMENT ATLEAST, I TOLD HIM I AM READY TO PAY BUT I SHOULD KNOW HOW MY EMIS HAVE INCREASED & THE TENURE HAS INCREASED TO 418 MONTHS, HIS REPLY WAS THE SAME HE WOULD GET BACK TO ME.1 MONTH BACK Mr. SANJAY CAME TO MY HOUSE ASKING ME TO CLOSE THE ACCOUNT AS SOON AS POSSIBLE AS MY ACCOUNT IS IN DEFAULT.
HE ASKED ME TO PAY Rs12,000,00/- INCLUDING PENALTIES & OTHER CHARGES, I TOLD HIM HOW CAN THEY DO THIS TO ME I AM READY TO PAY MY EMIS IMMEDIATELY AND CONTIUE BUT TILL I GET A CLEAR ANSWER TO MY QUERES.
BUT TO MY SHOCK THEY HAVE SENT ME DISTRICT MAGISTRATES NOTICE TO HAND OVER THE FLAT BY 31/8/11, IF I DONT PAY THE ABOVE SAID AMOUNT IMMEDIATELY.
I WANT TO KNOW DONT I HAVE THE RIGHT TO KNOW HOW MY EMIS HAVE INCREASED , THE TENURE HAS INCREASED, THE RATE OF INTEREST FROM 7.5% TO 13.50 % , WHERE AS THEIR RATE WAS 9.50% WHEN THE TOOK OVER CENTURION BANK.
IS THIS THE WAY TO TREAT A CUSTOMER WHO HAS REGULARY PAID THE EMI Rs 24,000/- FOR THE TOP TILL DATE
KINDLY HELP ME OUT
MY HOME LOAN ACCOUNT NO:91463115
I WOULD BE HIGHLY GRATEFULLY TO YOU ALL IN YOUR ETEEM ORGANISATION
REGARDS
KAMAL PUNJABI