I am a power home loan customer of Axis Bank and my story is likely to be a clear case study in how Axis Bank treats its customers.
First of all, i think Axis Bank's attitude towards borrowers is different - they do not treat us as customers, they treat us borrowers and therefore their lack of response is evident.
From day one i have had issues and for every issue i have had to write atleast 10 emails, visit the RAC 3 times and call innumerable number of times before it gets the required attention and resolution.
Even today i have called the RAC 5 times, the lines keep ringing and no one picks up the phone (so much for RAC and customer service!). Their executive has not responded to my calls to his mobile!!!
Per the loan statement issued to me by Axis Bank they have disbursed money on the 18th of May...but yesterday their executive told me that the check is yet to be signed by one of the authorized signatories. So, for this period Axis is enjoying the money and earning interest on it as well. I will make them repay this to me, even if it means spending much more money than what the interest is.
Is there anyway i can take Axis Bank to the consumer court or to the court itself?