Dear Sir,

I have taken a home loan of Rs 7 Lakhs from Bank of Panjab in 2004 (Loan Account No:
43LA14154114. Eveything was going perfectly till May 2007 after that few EMI's were not deducted fm my a/c when i was checked with bank guys then after two three month hv got a reply fm bank that your PDC's are misplaced,pls submit few PDC's for further clearance & i had given 15 plus due amt around Rs.55000/- PDC to excutive which came fm bank at my address & after that in the Month of March 2009 again PDC's were over/completed but nobody asked for the same fm bank & hv checked my a/c & seen that amt is laying in my a/c,had called up to bank cust care as well go to Ludhiana branch also go to Safderjung Encalve branch Delhi but onbody replying properly.Now i hv stopped all the payment fm March & asked bank guys to clear all the things sthen i wl fullfill the payment.

Also when i was got a loan that time interest rate were 8% on time of appvl/sanctioned & after few month in April 2004, had recd. a letter with reduce rate of interest with 7.35% cos my loan was with variable rate of interest.

Time to Time interest rate were up & up till 13% to 14%,i was ready to pay but last fm last year the rate are reduced around 8% to 10% but bank is still charging me 13-14%

Also my second problem is there is merger between Bank of Panjab & Centurian Bank of Panjab in the year of 2005 & after two years there is again merger between Centurian Bank of Panjab & HDFC,in all the change of managment my one year EMI not showing in my statment for the year of 2004-2005

Recently under an offer, I was told that my interest rate would be reduced to 8-9%. However, in spite of submitting all necessary documents along no action has been taken.
After 2-3 weeks, HDFC came back saying that in your case there is no hope to reduce the interest rate cos new rate for new customer's (no one knows what this is) and different procedures need to be followed. I have not heard
anything after this and my interest rate still remains at 13%-14%. I tried calling the
customer care and they refused to take the complaint saying their system is down they can not take a complaint cos there is merger between the bank's.
However, i have email conversations with HDFC staff if that can be of any help.

I request your intervention/help in getting interest rate reduced. Its really
painful/distubing to keep paying an extra 4-5%.Also get me some releaf fm bank cas i am paying the amt fm May 2004 to till date & i hv paid around 4 lacs but outstanding is still 6.5 lacs after paing to much amt. Kindly help.

thanks/Regds,
Narinder