I am customer to HDFC since last 3 years for Home Loan. i am making regular payment of EMI through on line payment. But from this month onwards HDFC is asking for the Rs. 100 as extra charge for the on line payment which hey in turn want to make to third party. When i asked for the explanation there is no revert till date.
The perception about HDC being transparent company is myth. Same problem I had faced in past when I wanted to transfer my loan to SBI, they were charging 3%-4% preclosure penalty. The same was mentioned as maximum 2% at the time of taking loan.
This is always better to take loan from some other company may be 0.25% ROI on higher side but you will feel like cheated.