This is with reference to HSBC’s SMART HOME LOAN OFFER which I thought is good enough to be taken up. But the kind of mental harassment I have been through due to this is now unbearable

Continuous misguidance by their home loan department is horrific and now I really need some concrete explanation to my ordeal or it is actually leading me to file a suit against HSBC for Mental Harassment. The case history is as below.....

Let me first highlight that the reason I wanted to go with HSBC was due to the positives I saw with the smart home loan option offered by HSBC ...

The first time I approached HSBC was in January for a home loan to which the executives I met was Ms. Rushika and Mr. Amit (Their GK-1,, New Delhi Branch). All my papers were checked and I was assured of a loan and approx Rs. 5000+ processing fee was taken from me. After this it all started to go off the way. Sometimes it was told to me that the more papers were required to which I kept on giving them, as per their demands. But things kept on coming intermittently. I was shocked that, there was no system on what all paper work was actually required which HSBC could ask me in a single go. Anyways after all this tussle my home loan was rejected on the pretext that I was not carrying the registry of the property i was going to purchase. Now can somebody tell me that how can I register a property in my name till I make payment for that. I was really annoyed at that time but had to swallow the blood shot as I really needed a loan as time was running out. I got that with a breeze with Axis bank and things are going perfectly smooth with them with my perfect paperwork and payment record.

Now since I have the property registered in my name (which makes sense as I could do this only after I have cleared off all the payments to the seller), I thought of again approaching HSBC for Smart Home Loan in July.

Once again I approached their Ms. Rushika from their GK-1 branch and this time Mr. Akshay was assigned to me as Mr. Amit I had been dealing with earlier had left the organisation (that’s what I was told).
Now the second set of my ordeal starts. Once again all paperwork perfect in place from my side, property registry was in place as was earlier an objection by HSBC and once again I was assured of a loan. I kept on providing what all more documents were requested by Ms. Rushika and Mr. Akshay. But after a while there was absolute silence from HSBC’s side. It started annoying me as just no one called to update me on the status. Finally I started calling up Ms. Rushika and Mr. Akshay. But in spite of my continuous calls and SMS’es no reply was given. Then suddenly Akshay took the call and told me that I could not be given a loan as my CIBIL report had a problem. Now as a layman I asked an explanation and a written confirmation from HSBC that this was the problem. I again had a long silence from HSBC and once again after a number of calls Aksahy told me that, he has no access to the reports and he cannot send me the details.

Herein I asked him what should I do as he was the banker and me a layman to which I just got a cold shoulder. Finally I had no choice to lookup with my colleagues and internet for a solution as I could not take my CIBIL problem (which I was sure that I had done no wrong and this report cannot go against me) lightly. I got info on internet and I approached CIBIL directly for my report after paying their fee. I got my report from CIBIL in a few days time and it was absolutely CLEAR. When I communicated this to Akshay he said that he’ll come back with an answer.

Now the next set of ordeal starts. After a few days I got a call from Akshay that it was not my CIBIL report which was a problem but my CREDIT CARD (which is again with HSBC) has a problem. I said that how is it possible when all my payments are clear and again as per me and I have done no default nor it has been told to me by HSBC credit card department. I asked once again for an explanation to which I got no answer. After this Mr. Sumit from loans department telling me the same thing that my credit card with HSBC is a problem now. I asked him to check with the credit cards department to which he said that he’ll come back in 2 days. On the same day I called up credit cards department to check my credentials and they confirmed that my record was perfect and there was no problem at all from their side.

I waited for 2 days for Mr. Sumit to respond as I was too exhausted doing this follow-up but to my surprise when I SMS’ed him to answer I got a reply that he will not be able to answer as he was no longer in the department. When I asked him to let me know the contact of the person replacing him or someone who can offer me an explanation, till date I have no answer from HSBC.

I’m writing here now as a last resort I really want to take legal action against them and make them bleed from wherever possible. Can anybody help me with legal advice and way forward in this. Any help would be appreciated. ...----vicky_si(at the rate)yahoo.com... --- Sorry for the long mail, but could not help detailing it out.. Thanks