Hi,

I have a home loan from a Birla housing Finance which is less tham twenty lakh

Even after decreasing different rates by RBI so many times, the bank is unwilling to decrease the interest rates charged from us.

While the same is already decreased by many Public sector Banks.

When we are questioning the bank, they said we will not decrease the rates and if you want you can do a balance transfer.

But If we do the same they are charging a penalty of 2% + service tax on the outstanding balance.

The bank is not ready to consider our request of waiving off the penalty as the fault is on there side, then why should we bear the burden.

Please let me know what can we do in such case.

Can we take help of Consumer Court? And when should we do it, should we first do a transfer to another bank and then file a complaint or should we file a complaint first?

Thanks and Regards.

Avdhesh Bhardwaj
avdhesh.bhardwaj@gmail.com