Dear Jitendra,

Sorry to hear about your experience with our bank. Please write to us with your contact details at care@icicibank.com (Subject line: UID 428999). We'll contact you and work to resolve your issue.

Regards,
ICICI Bank Customer Service Team

Originally Posted by Jitendra Mohanty

Dear Sir,

My name is Jitendra Mohanty. I have a loan account having no LBPUN00001241582. I had applied for a fixed interest rate change on Feb-2010. ICICI Bank has deducted an amount of Rs. 6,077.00 on 30/01/2010 towards the same. However till today my interest rate has not been changed. I have followed up several times during these days. Every time I am getting reply that it will be done in another 8- 15 days. It has been already more than 3 months.

Whenever I am writing any letters to Customer care they are saying that you have to go to Home Loan office personally and whenever I am calling Home loan office (Pune Ghole road) they are saying you call Customer care or visit here personally. I have visited home loan office several times.

Please let me know to whom I should Contact. Please give me ICICI higher authority mail id /Phone no. I am a customer of ICICI Bank for last 10 years. I have home loans, bank accounts, several insurances; MF, demat account etc with ICICI bank.

This is very much frustrating experience. Please help me

Thanks
Jitendra Mohanty.