Dear Sir
I have submitted the application dully filled with all requisite documents to State Bank of India for taking over my ongoing home with HDFC. A month has gone and till date SBI could only do to obtain a legal search report and valuation of property, and deducted an amount of Rs 4800 for these two reports.
When I inquired the status of my case after getting a call from RACPC home loan cell of SBI, few days ago they informed me that the valuation of the property is not enough for taking over the existing loan. I asked them to show me the valuation report but they refused and said that its a confidential matter. Anyhow, I got the details of the valuation and to my surprize I got to know that the valuer did the valuation on the basis of Govt. Registry Rates, and not on the basis of fair market rates. I contacted the valuer personally and discussed the matter and he admitted that he did a mistake. Now the valuer is ready to revise the valuation report.I informed the AGM of the SBI of the situation and requested him to send the report to the valuer for review. He promised me to do so, but after many reminders the valuer is still waiting to be asked by SBI for reviewing the report. I also requested SBI officials to take a second opinion from some other panel valuer, but nobody is listening.
My queries are :-
1. The SBI charged me Rs 4800 for search and valuation reports. It means I have rights to see and ask
copies of these reports as I have paid for them. Then, how could SBI deny me for so?
2. SBI personnels are continuously harrassing me on my requests to send the valuation report either for
review or for second opinion. They promised me to do so whenever I contacted them, but they did
nothing and 15 days have been passed.
3. I am tired and sick of such an attitude of SBI personnels. One of the SBI official who is dealing my case
was earlier transferred from the cell to elsewhere due to similar complaints of harassment, but he was
posted again there on deputation due to sudden increase in take over cases.
4. As I pursued the case a lot, it also seems that even after disposal of this valuation issue, SBI officials may
harass me raising other objection.
Kindly guide / advise me what to do in such a scenario. Such SBI officials are defying me to take benefits of recently launched home loan rate cut schemes of SBI. Kindly give me e-mails of some senior SBI officer to whom I may complain.
Anil Kumar
(hello_betu@yahoo.com)


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