Dear Rupak,

We apologise for the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Originally Posted by Rupak Ranjan Das

Dear Sir/Madam,
I am putting this complaint against ICICI Bank Home Loan dept.
In July 2009, I approached ICICI Bank for Home Loan (NRI Loan). I purchased an apartment in Pune and made the initial downpayments. Then I got the Registration for the property and applied for Home Loan in ICICI Bank, Shivaji Nagar Branch, Pune for NRI loan.
My loan was sanctioned for 25 L
I have submitted all the Original Documents (Agreement paper of my House) along with security cheques in the bank docket.
But ICICI Bank lost my documents and the disbursement could not happen.
Then the manager from ICICI Bank, with the help of the Builder again got a certified copy of the agreement paper. And they told me that they will file an FIR for the lost documents and on the basis of FIR and the certified copy, the Bank will start the disbursement.
But its been more than 6 months since my application with the bank for Loan...and nothing is happening, Nobody is bothered to look into it. I am being pressurized from the builder to pay the money, which they are supposed to get as per the agreement.

But ICICI Bank doesnt help in filing the FIR for the lost Documents which is their fault and not helping in disbrsement.
I am not able to approach other banks for loan as well as ICICI Bank has lost my documents already.

Please help me in getting the loan disbursed

Regards
Rupak Das
Infosys
+41 796295917

Hello Sir,
I have taken loan from ICICI bank and closed it 5 months bank. They are not yet given my orginal documents.
ICICI bank lost my orginal documnets and now they are saying they can't do anything. Duplicate can be created.
They given duplicate documnet on paper which not readable
1. Paper is half balck
2. If gpo for 10 paise xerox, imagine the condition of the xerox. It is like that.
3. they published in newspaper that they lost document through some agency, no where ICICI bank name is mentioned.

They are not taking care of our documents and they are Irresponsible. Even if you ask the manager, anytime they take loan from their bbank tehy say NO !!!. They cheat the customer with high interset during middle of the loan and you pay only interset component.

What kind of action I can take aganist this bank. Please guide me.

Regards,
Swamy