Originally Posted by nathan.murali.pandi

Hi,
I had approched for a home loan in May 2007. That time, they asked me to give a cheque for Rs.5000 to process. So, I have given the same.
I got the sanction letter from ICICI by May 25, 2007. When I approch this loan, they assured that will help me to identify a good property, but nothing happened. Since I couldn't find out a property, not in position to avail this loan at right time. Last week I sent an email to Customer care of ICICI to refund this amount, but they said its a non-refundable amount so they wont refund it.
Today I just checked the terms and condition attached to Sanction Letter,
"This sanction shall be available to the borrower/s for a validity period of six months provided the borrower/s deposits with ICICI Bank the administrative charges & other charges / Fees mentioned overleaf at the time of delivering the accepted copy of this letter to ICICI Bank."
As per the above condition,I need to pay that Rs 5000 when I provide this accepted copy of this letter to ICICI bank - right. But, they have charged me before that.
So, this is my concern. Please check and if my concern is valid let me know., and what can be done here.
FYI: I didnt send my accepted copy till now.

Thanks
Murali
9789833999.

Dear Murali,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Dear Murali,

We tried getting in touch with you at 9789833999 but were unable to speak with you. Please email us at care@icicibank.com and we'll be glad to assist you.

Regards,
ICICI Customer Service Team.

Originally Posted by ICICI Bank Care

Dear Murali,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.