Dear Sir,
i have applied for home loan balance transfer with ING Vysya bank. i was charged with loan processing fee and the loan was not processed because of Legala and technical issue. so my first question here is
when i took my loan intially with GIC housing finance how did i get the loan? how come my apartment was leagal and technical compliant.
Secoondly why should customers pay for BPS if it is fault of Builder. how do a common man know all the BPS rules and moreover BPS rule came into picture after i purchased the house.
fine i am ok if my loan transfer to other bank is not processed but the why do i need to pay for processing fee if the loan is not processed at all.
here are the detaisl of my loan transfer
Bank - ING Vysya hyderabad
Manager Contact number - 9010079888(Ravi)
Mail Conversation
Dear Sir,
Greetings from ING Vysya Bank.
We would like to inform you as legal and technical is done according policy we cannot refund the Processing Fee.
Please write to us for any more assistance. We will be glad to serve you.
-----Original Message-----
From: Srinivas.Dronamraju@wellsfargo.com [mailto:Srinivas.Dronamraju@wellsfargo.com]
Sent: Wednesday, October 21, 2009 5:03 PM
To: CF CARE
Subject: Request for refund of processing fee
I have applied for home loan balance transfer at ing Vysya bank. Currently my home loan is with GIC housing finance i.e of 13,00000/-. In order to merge my home loan and my ING vysya’s personal loan # 7000PL913459 of 300000/-, I applied for a home loan balance transfer with top up so as to close the personal loan and consolidate the entire thing as a home loan at ING. For this process I was charged 5515/- Rs but the loan is not processed because of some legal and technical obligations. I have written a letter to the manager for retrieval of the processing fee as BT of my loan didn’t happened but still there is no action taken on it. Could you please get me the money refund as I was told that I will be charged only if the balance Transfer is processed.
Few details of the above transaction
Amount was deducted from my HDFC bank account number 05451610181581
Amount deducted – 5515/-
Date of transaction – 11 jun 2009
Cheque/Ref. No – 000000501311
Please find the bank statement screenshot attached.
People involved from ING Vysya
Executive – Mrs Valli – 9866577337
Manager – Mr Ravi – 9010079888
Please let me know if any further info is required from my end


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