Originally Posted by SUDRAMAK

I purchased 3-seater Sofa on Jan 5th 2012 and my order number is 2764. I was promised a 1-week delivery i.e, within Jan 12th 2012. However they called us on Jan 12th and told it would be delivered on Jan 14th but they didn't give us the clear reason of delay. The Jan 14th date came and went by but nobody even bothered to call us. We contacted the customer care and they told that it would be delivered on Jan 16th 2012 and again they didn't give us the reason behind the delay. Today(Jan 16th), no one bothered to call, so I contacted their customer care#(9686691897) thrice and yet they cannot confirm when they will deliver the sofa. All I hear from the representative is that they have shifted to the Warehouse. I am really disappointed with their callous attitude and behaviour.

Probably the only step now left is to formally lodge a complaint in consumer court and spread my bad experiece of Home town center. If I had read their reviews earlier I wouldnt have wasted my 16K rupees making the purchases at "Home Town Center".

One angry and disappointed customer,
Sudhi(9611683444)

Dear customer,

Hi, I am Priya from Future Group. I apologize for the delay in delivery of your sofa set. I have shared your complaint details with the relevant team at Hometown who are investigating the matter. An gent will contact you shortly with an update on the same.

Regards,
Priya
Future Group Care