This has reference to a BED which I purchased from Style Spa and ever since I started witnessing huge problem. I had purchased a bed (EDEN BED & EDEN STORAGE - PRODUCT CODE (BED - 025618 & STORAGE - 025408) from Style Spa, Boring Canal Road, Patna on 26/10/2008 for which I paid Rs. 26,392 vide receipt no. 90706. Ever since I have been experiencing the problem in the BED. Three months ago, one of the ply of the BED got broken for which I had to call the showroom more than 20 times to get it replaced. Finally it got replaced after 15 days of my continuous follow up and request. The ply of the BED once again has got broken (another one) which puts a volley of questions on the quality of the BED and other furnitures being sold by one of the most renowned and established brands. At the time of sale, I was told by your Showroom Executive that the BED I have purchased is of very superior quality and is being used by the Chief Minister of Bihar, Mr. Nitish Kumar and the very famous actor Mr. Amir Khan. Rs. 26000 was too high on my pocket to buy a BED. Notwithstanding I decided to buy that piece and now I feel that I have been taken in by the elegant look of the BED. The guarantee given about the quality of the BED has been proved to be false. I just cannot stand this because for this particular piece, I am getting my job hampered. Each time I experience a new problem in the BED and each time I have to make incessant follow ups and repeated requests to get my problem fixed. I am working with Idea Cellular Limited as a Senior Manager and I am really running short of time to pay heed to these triffling issues which requires more of my time resulting into loss of mental peace. I hence request you to please refund my money as I don't wish to continue with the product which Styla Spa claims to be solid that any material. I would appreciate if my money is refunded within one week of the receipt of this mail. Today I got the Ply of the BED replaced by one of your Showroom Executives. I have already communicated to you that I am no longer interested to continue with this nasty piece as it will require more of my time with respect to more complaints and spending my quality time in getting the same redressed. After all how long I shall keep on tracing these guys and losing my mental peace for complaints that I am sure to receive if I chose to continue with this pathetic product. Hence I would request you to please refund my money within one week of receipt of this mail otherwise I may have to take recourse to some other channels to get my hard earned money refunded.

I had requested for money refund but Mr. Dasgupta from Style Spa is not willing to refund my hard earned money. He has responded my mail as follows:-

from tdasgupta <tdasgupta@stylespafurniture.com>
to Manish Verma <manish.verma.m@gmail.com>

cc patna <patna@stylespafurniture.com>,
Mahesh <mahesh.m@stylespafurniture.com>

date Sat, Jul 25, 2009 at 12:28 PM
subject RE: Complaint
mailed-by yourhostingaccount.com

hide details Jul 25 (3 days ago) Reply

Dear Mr. Verma,

I am really sorry about the experience that you have gone thru. But I have checked with my BM at Patna and he confirmed that for the defective panel, he has already asked factory for the requisition. Since it was getting late, he went out of the way and serviced you from his stock. I am sure that you will appreciate this gesture. Meanwhile, you can be rest assured about our after sales service. In case, factory doesn't send the panel in time we will help you from the showroom.
as far as taking back the product, I am very sorry to say that we cannot take any product back that has been sold to a customer. we can give you service.
I am sure you will understand this point.

Regards.
T.Dasgupta


Name : Manish Kumar Verma
Address : Idea Cellular Limited, 1st Floor, Sumitra Sadan, Boring Road Crossing, Above ICICI Bank
City : Patna
State : Bihar
Pincode : 800001
Email : manish.verma.m@gmail.com
Telephone: 9708097406
FAX : 6122540352

Now I request you to please help me getting my hard earned money refunded.

We bought a number of furniture items from Style Spa, Guwahati including a bookcase. One glass door of this book case was either delivered chipped or got chipped while the Style Spa people were assembling the fiurniture in our place. After that, it has been a tragedy of errors -

1. For 4 days, Style Spa said somebody will come to replace the glass.
2. Then they sent a person to inspect the glass and measure it for replacement - execpt this guy came without a measuring tape and wanted to borrow one from us.
3. We called up the manager who then said that it will take at least 7 days to get permission from Style Spa HQ before he can do anything.
4. This maanger refused to give me the number of his boss or the service department to complain about a selling approach where you sell new furniture in 5 minutes but take 7 days to get HQ to fix a defective item. Who knows, he probably needs a go ahead from Mr. Birla himself.

Regards

S. K. Bose

I had bought a bedroom set (SAPHIRE WENGE/BEEC 100005816) with a mattress costing of Rs. 30,698.00 (Invoice No. 101/629) from one of housefull international Ltd show rooms in mumbai on 25th April 2010. i made several complains against furniture set they did not responded though their commitment for replacement.

I purchased cardle from A1-furniture Thane, for 700 Rs. after paying 700 Rs from credit card , he is saying me to pay the 12.5 % Vat only then he will give the Bill , Otherwise he will not give the Bill. He was showing me stickers which pasted inside his shop.

Beware of Style Spa - Pathetic customer service...all cheaters and frauds--
Never ever buy anything from Style Spa. I have bought more than 60k worth of goods in Pune from Style spa and 100% payment before @ a month and still waiting for them to deliver the goods. Their managers are idiots and never ever take calls from customer. sales people are complete ass**les and do not even know how to talk to customers. Complete cheating program!!! Beware of Style Spa.