I have similar grievance just more severe. I had booked sofa set from same exhibition with order no UC34I on 22nd April 2011. We paid an advance of 20,000 rs and was promised delivery in 10 working days however till date we haven't recieved the sofa set after almost 1000 follow ups. We are in contact with Dinesh and Firoze only where they keep promising us a future date everytime we call for delivery. To worsen things, they just switch off their phones and don't pick up our calls whenever we've tried to call them as the delivery is delayed by almost 1.5 months. We had gone to his godown and like your experience suggested they were just workers with no knowledge of our order. After further investigating we have found out his operational showroom is at thane, mumbai near tiku ji ni wadi and that address also we got only after we posed as new customer and called.
We are thinking of lodging a police complaint as the sheer unprofessionalism and appaling behavior of the proprietor has caused us tremendous amounts of inconvinience. Our money is also blocked and even after requesting advance on several occasions, Dinesh has just kept us lingering with false promises.
We would like to understand what kind of action you have taken against them and if you have any further contact details or address.. Now we are worried that if after so much follow ups even if we do recieve sofa set hope its not of poor quality.
Please write back to us