I purchased complete bed room set from M/s EVOK named as Bambi Bedroom Set - King ( Item code IT00005028 ) and 1 Tavon Shoe Rack ( Item code IT00000087) vide retail Invoice cum Challan Sales Invoice No. 2002RI/09-10/00397 dated 30-06-2009 and Sales order no. 1001SO/09-10/000245 dated 30-06-2009 of M/s Hindware Home retail P Ltd for Rs. 45475/-. As renovation was going on at my home it was delivered at my residence after 30 days or so. When installation team arrived and started assembling bed set my wife immediately pointed out that wooden pcs of bed were cracked and same was recorded in the comments column of delivery challan. Time passed on I have contacted frequently and liase with one Mr. Manoj Jha in service division but he always gave a standard reply that we have placed order and goods were in high seas as soon as it arrives we will replace the same but nothing has been done so far. I have written a mail on the "delhi@hindware.co.in" <delhi@hindware.co.in>; "hsilkolsale@hindware.co.in" <hsilkolsale@hindware.co.in> ids for the For the personal attention of Mr. R.K. Somany and Mr. Sandip Somany on 25-08-2009 but same is also remained unresponded till date. Few days back bed was broken and we all fell down at the floor. Immediatley on next day we have lodged a complaint with Mr. Rakesh and he assured to replace the same immediately and in the meanwhile he advised us to contact his boss Mr. Vikramjit Singh and advised us to visit Shipra Mall and choose a replacement from there. I contacted Mr. Vikramjit on 28-11-2009 and appraise him of the situtation that in this cold season we have to sleep on the floor as bed is completely broken which had a guarantee of one year and same needs to be immediately replaced and we have chosen a bed in Shipra Mall pls replace the same and difference if any same can be taken from us. He promised that a suitable solution will be given to us immeidately and refused to give any replacement from the bed of our choice from Shipra Mall showmroom. From now I was making calls to Mr. Vikramjeet singh but nothing concrete has been done so far. I am in complete mental agony and feeling very harrassed by a company bearing lable of Hindware Ltd. I sometime feels like being duped by this so called professional company. Now I request consumer court to arrange for a complete refund of money to me alongwith compensation for the mental strees, harrassment and agony which our entire faminly had undergone alongwith legal expenses.

Originally Posted by rakakkar

I purchased complete bed room set from M/s EVOK named as Bambi Bedroom Set - King ( Item code IT00005028 ) and 1 Tavon Shoe Rack ( Item code IT00000087) vide retail Invoice cum Challan Sales Invoice No. 2002RI/09-10/00397 dated 30-06-2009 and Sales order no. 1001SO/09-10/000245 dated 30-06-2009 of M/s Hindware Home retail P Ltd for Rs. 45475/-. As renovation was going on at my home it was delivered at my residence after 30 days or so. When installation team arrived and started assembling bed set my wife immediately pointed out that wooden pcs of bed were cracked and same was recorded in the comments column of delivery challan. Time passed on I have contacted frequently and liase with one Mr. Manoj Jha in service division but he always gave a standard reply that we have placed order and goods were in high seas as soon as it arrives we will replace the same but nothing has been done so far. I have written a mail on the "delhi@hindware.co.in" <delhi@hindware.co.in>; "hsilkolsale@hindware.co.in" <hsilkolsale@hindware.co.in> ids for the For the personal attention of Mr. R.K. Somany and Mr. Sandip Somany on 25-08-2009 but same is also remained unresponded till date. Few days back bed was broken and we all fell down at the floor. Immediatley on next day we have lodged a complaint with Mr. Rakesh and he assured to replace the same immediately and in the meanwhile he advised us to contact his boss Mr. Vikramjit Singh and advised us to visit Shipra Mall and choose a replacement from there. I contacted Mr. Vikramjit on 28-11-2009 and appraise him of the situtation that in this cold season we have to sleep on the floor as bed is completely broken which had a guarantee of one year and same needs to be immediately replaced and we have chosen a bed in Shipra Mall pls replace the same and difference if any same can be taken from us. He promised that a suitable solution will be given to us immeidately and refused to give any replacement from the bed of our choice from Shipra Mall showmroom. From now I was making calls to Mr. Vikramjeet singh but nothing concrete has been done so far. I am in complete mental agony and feeling very harrassed by a company bearing lable of Hindware Ltd. I sometime feels like being duped by this so called professional company. Now I request consumer court to arrange for a complete refund of money to me alongwith compensation for the mental strees, harrassment and agony which our entire faminly had undergone alongwith legal expenses.

Dear Mr. Rakesh Kakkar,

Greetings from Evokcare!

We are thankful for your feedback and assure you that we are continuously working on the customer feedbacks to help us to deliver best experience in terms of products and services.

Your Bambi Bed set was replaced with another bed of your choice i.e. Keat King bed with Storage and Keat Night Stands on 17th Dec, 2009. However if you need any further service assistance, kindly contact us at Evok care @ 0124-60608899. We are open for our customers during all seven days a week, between 11am to 8pm.

We will be pleased to serve you.

With regards,
Pratima Gulati
Manager - Customer Relations
Evok Care

I have purchased dressing table for this store where i have already given an advance of Rs.1000 for the said product which has to be delivered at my doorstep wheras its been more than a month that i ahve not received my product and whenever i call them asking for the same they Communicate that its just coming in another 30 minutes due to which I have to reach my home leaving back my office work as I have just married and living alone with her and this have happened to almost 20 times due to which I am consistently been scolded be my bosses and it have declined my productivity and my yearly increment in the company has also suffered a lot. Also when I ask the vendor that what is the problem than he always say that if it doesn’t reached me in another half an hour than I can cancel the order and he would not even return my money back and at the time of buying that table I clearly communicated that I live far away and its very difficult for me to come back to his office for any reason again and now that situation is worse and I have really in mental troma due to this as neither I am able to buy a new dressing table as I think that if he delivers the same than I don’t have much space for two dressing table another I have to bear the cost in double Also when my wife called him he misbehaved with her in such a manner that no man can do. This is my serious complain against that vendor and it would be great help if you provide me with the solution as soon as possible.