Yes even I also bought a double bed and mattress costing 32000 , their after sales service is horrible. They will politely answers and get the mattress replaced for a one year warranty duration. After which they started making dramas. Matrress while selling they say it's very good material and ergonomically designed. But it's all wrong. Within a months time it started presssing. Till now they replaced 5 times and twice they repaired bed.
One will feel pitty on those guys by looking the way they worked. But they are making money this way by selling poor quality product at a higher price.

I have faced similar issues.....no proper products..within 6 mnths u realise u have bought junk...and the service level is pathetic..they have no propse support arrangements in mumbai and just give wild excuses.